Customer Contact Officer - Hybrid WFH - #682485

Full time training from office followed by Hybrid work from home and office (1 day per fortnight from office min)

Location: Burnie (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)

About Us:

Serco is a leading provider of Customer Service for multiple Federal Government clients in Australia, dedicated to delivering exceptional services and experiences to their customers. With a commitment to innovation and customer satisfaction, we are expanding our team of Customer Contact Officers. Successful candidates will undergo a comprehensive 4-week training program at our Varsity Lakes site, followed by hybrid working conditions with the requirement to work 1 day per fortnight in the office.

Position Overview:

We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients with their inquiries and provide exceptional customer service. You will undergo thorough training at our Burnie site for the first 4 weeks, followed by hybrid working conditions working 1 day per fortnight from the office.

Key Responsibilities:

• Handle inbound calls from customers regarding inquiries and support issues.
• Make outbound calls to follow up on customer inquiries, resolve issues, and gather information
• Provide accurate information about our client’s products, services, and policies to assist customers effectively.
• Assist customers in a courteous and professional manner.
• Collaborate with internal teams to escalate and resolve complex customer issues as needed.
• Maintain accurate records of customer interactions

Requirements:

• Australian citizenship is a mandatory requirement for these roles.
• Be fully vaccinated against Covid 19
• Excellent communication skills, both verbal and written, with a strong customer service focus.
• Ability to handle both inbound and outbound calls effectively.
• Previous experience in a customer service role or call centre environment is advantageous.
• Proficiency in Microsoft Office applications.
• Positive attitude, empathy, and a willingness to go above and beyond to meet customer needs.

Benefits:

• Competitive salary packages with access to benefits
• Opportunities for career growth and advancement within the company.

Apply today!

If you're ready to take the next step in your career and make a difference to the lives of millions of Australians, apply today to join our team of Customer Contact Officers at Serco.

To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply now - Join us and make a difference every day

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. #indigenous