Manager Qantas Cards

• Provide thought leadership for the Qantas Money White Label Partnership and in particular the Qantas Money branded Credit Cards
• Be responsible for the business growth strategy and ultimately be accountable for the execution and day to day management of the Qantas Money Credit Card portfolio
• Ensure compelling, competitive and sustainable value propositions delivering profitability in the portfolio
  
  

Exciting opportunity to join NAB's Consumer Finance division as a Manager – Qantas Money Credit Cards. This pivotal role will see you providing thought leadership for the Qantas Money White Label Partnership and in particular the Qantas Money branded Credit Cards.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Manager – Qantas Money Credit Cards, each day, you’ll go above and beyond to take ownership of:

Financial Management

• Take ownership of the ongoing development of the Qantas Money Credit Cards product suite;
• Ownership of the Qantas Money Credit Cards P&L and non-financial metrics to deliver sustainable growth and meet return hurdles
• Review in-depth product profitability and pricing analysis to identify key contributors of revenue, expense and credit losses
• Lead discussions with the Partner on initiatives and drive towards outcomes supporting growth & profitability
• Track and review P&L performance (financial, growth, operational and customer) to assess opportunities,
• Collaborate with Acquisition Strategy Manager & Portfolio Lead to identify revenue growth initiatives and review current actions and impact to profitability
  
  

Product Management

• Lead discussions with Risk on the credit scorecard, credit overlays in order to maximise risk/return trade-off for the business.
• Develop product strategy in consultation with the Partner and continually review product range to ensure its viability
• Develop and maintain best-in class value propositions, product pricing and profitability management, formulating product offers, features and pricing strategies that create market differentiation.
• Lead implementation of key product initiatives - technical or customer enhancements.
• Competitor products and market trend analysis
• Development and delivery of all partnership governance material
• Work closely with Decision Management and Portfolio lead to develop portfolio analytics/segmentation framework and identify opportunities for profitability optimisation
• Ensure the product team follow internal controls to reduce operational risk and compliance with policies.
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to the role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Extensive experience in Financial Services and Product experience
• Proven experience across Unsecured Lending business and partnership management
• Demonstrated understanding of the business and its customers, consistently looking for opportunities to improve business performance.
• Strong Analysis and Decision-Making skills
• Excellent communication skills and relationship building skills with the ability to lead change and positive innovation
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.