Visitor Experience Officer, MPavilion

The Naomi Milgrom Foundation is on the lookout for a motivated, adaptable and enthusiastic individual to join our team as the Visitor Experience Officer, MPavilion.

As the key point of contact for all on-site activity, from visitors and contractors to artists and cultural partners, you’ll ensure the pavilion is welcoming, well maintained and safe. You’ll also coordinate and support the smooth delivery of MPavilion’s free public events and community gatherings.

This is a full-time role on a flexible roster, including weekends and some evenings, working outdoors in variable weather conditions at Tadao Ando’s MPavilion in the Queen Victoria Gardens.

We’re looking for someone with initiative, strong communication skills, and hands-on experience in customer-facing or venue-based roles. You’ll need to be solutions-focused, comfortable working independently, and confident coordinating a dynamic and welcoming public space.

KEY RESPONSIBILITIES   

• Act as a point of contact for visitors to the pavilion – particularly in the busiest hours of visitation – ensuring excellent customer service standards, including detailed knowledge of the MPavilion project, architect and NMF.  
• Manage safety and risk on-site, including briefing of MPavilion’s security contractor, and venue opening and closing operations.  
• Undertake regular basic maintenance at the pavilion including cleaning of floor and reflection pool.  
• Assess building maintenance needs for the pavilion, working with suppliers, contractors and stakeholders when necessary to ensure maintenance needs are met in a timely manner, and within budget, contract and permit requirements.  
• Build and maintain relationships with community groups, cultural partners and artists who plan to use the pavilion, responding to enquiries, communicating operational requirements and available resources for events.  
• Oversee the roll-out of on-site events as required, ensuring events are delivered as agreed, and within MPavilion’s permit and risk requirements. 
• Arrange transfer and storage of production and technical assets as required for events. 
• Maintain MPavilion’s operational budget, ensuring all maintenance and event expenses are accurately reconciled. 
• Maintain consistent internal communication, attending regular meetings with the NMF team and providing advice on the streamlining of onsite operations as necessary. 
• Ensure event reports & checklists are up to date and any urgent or important matters are brought to the attention of the CEO or NMF team.   
•  Ensure all relationships are collaborative, supportive, enthusiastic, team-orientated and effective. 
• Other activities as directed by the CEO.   

KEY SELECTION CRITERIA 

1. Proven face-to-face experience in a customer service, front-of-house or visitor role, with the ability to engage effectively with diverse people such as visitors, artists, suppliers, stakeholders, contractors, and community members from varied backgrounds. 
2. Self-motivated, organised, and reliable, with a proven ability to work independently, show initiative, manage time effectively, and proactively respond to challenges. 
3.  Strong interpersonal and communication skills (verbal and written)  
4.  Demonstrated knowledge of the local arts and entertainment sector including its features and attractions. 
5. Demonstrated commitment to collaborative and participatory work practices, and an understanding and commitment to risk management and workplace health and safety principles. 

ESSENTIAL REQUIREMENTS   

• Willingness to work outdoors in variable weather conditions and flexible hours including weekends and evenings. 
• Proficient in the use of Microsoft Office 
• Current Working with Children Clearance, or agreement to gain clearance 
• Valid driver’s licence   
• At all times display empathy, with dynamism, in their internal and external relationships  

DESIRABLE SKILLS/REQUIREMENTS   

• Experience in coordinating and supervising events 
• First aid certificate 
• An interest in design, architecture, arts, community, and culture   

TO APPLY

Visit mpavilion.org/about/jobs/ for full details and the Position Description.

Send a one-page cover letter and a short resume addressing the Key Selection Criteria to [email protected]. Applications close 6pm, Sunday 3 August.

If you have questions about the role please contact Gabriela Holland, Administration Manager on [email protected]

The Naomi Milgrom Foundation champions diversity and is committed to providing an inclusive, supportive, and safe workplace we strongly encourage applications from people that are First Nations, CALD, BIPOC, living with a disability, LGBTQIA+, and from other minority communities.