Product Head - Team Member Experience (TMX)

• Flexible, hybrid working environment
• Fun, rewarding, people first culture
• Lead the charge, bring the spice. Join Australia's fastest growing Quick Service Restaurant brand!

Be your best self, make a difference, and have fun. That’s our people promise. We feed our people’s potential to banish the bland and be Original, all while creating finger lickin’ good experiences for Australians! At KFC, everyone has a seat at our table.

Our Head of Product – TMX leads the vision, strategy and delivery of technology platforms that enhance the everyday experience of KFC’s restaurant team members.

You’ll lead a team dedicated to introducing and supporting innovative solutions that simplify work, solve real restaurant challenges, and create meaningful value for those on the frontline. This crucial role ensures KFC’s systems are intuitive, efficient, and truly make a difference in team member engagement and performance.

ABOUT YOU – OUR NEXT ORIGINAL

• Extensive product leadership experience in QSR, retail, or similar service industry (highly regarded).
• Experience with frontline employee platforms.
• Bachelor’s degree in business, Technology, Human-Centred Design, or related field a plus.
• Agile product management proficient
• Experience with product strategy & roadmaps, vendor & platform management and systems integrations.
• User-centred design and service design thinking experience coupled with ability to drive change.
• Data-driven decision making.
• Risk, compliance, and security awareness.
• Strong customer focus.
• Solid incident and problem-solving skills.
• Strong sense of ownership and attention to detail.
• Good understanding of business and operational drivers.
• Ability to perform effectively in high-pressure situations.

A DAY IN THE LIFE OF YOUR NEW ROLE

• Define and lead the end-to-end strategy for team member-facing systems.
• Drive prioritisation and alignment of product features.
• Develop and maintain a roadmap that balances innovation with operational excellence.
• Translate complex technology into tangible business value, ensuring all products address key challenges.
• Build, develop and lead a high-performing product team focused on agile delivery and continuous improvement.
• Support key tech solutions, including time and attendance, safety and wellbeing, team and customer surveying, learning and development, recruitment and onboarding systems.
• Collaborate cross-functionally to ensure smooth delivery and integration.
• Identify and collaborate with third-party technology providers to deliver impactful and scalable solutions.
• Manage ongoing performance of external vendors.
• Focus on building seamless and intuitive systems that enable team members to engage easily.
• Use analytics, field insights, and qualitative feedback to measure success and inform product enhancements that drive measurable impact.
• Partner with change leads to support adoption and engagement strategies for new tools and systems introduced into the network.
• Ensure all team member platforms meet relevant legal, compliance, data privacy, and cybersecurity standards.

FINGER LICKIN’ GOOD BENEFITS

• A culture where you can be your original self.
• Salary continuance cover for all permanent employees.
• Monthly mobile phone and home internet contributions.
• Flexible work initiatives, including half day Fridays.
• Additional days of leave each year to focus on your Wellbeing.
• Signature career development and leadership programs.
• Corporate KFC Culture Club initiatives.
• Employee discounts at KFC restaurants.
• Free onsite secure parking at Frenchs Forest.

WHO WE ARE

Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original, and we welcome you to join us. Lead the charge, bring the spice and taste more out of life!

JOIN KFC: CHOOSE A FINGER LICKIN’ GOOD LIFE

There’s all kinds of FLG potential here! Explore new paths and choose where your career takes you. Whatever your journey looks like, we’ll help you get there, because we take your goals seriously. Apply now via the included link.

Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.