Capability Partner - Transformation Projects
BOQ Group
Date: 11 hours ago
City: Brisbane, Queensland
Contract type: Contractor
About The Role
BOQ Group is undergoing a significant transformation to enhance customer experience through new products, services, and digital banking platforms. Join us as a Capability Partner – Transformation Projects on a 12-month maximum term contract.
You’ll play a pivotal role in enabling our frontline teams to confidently adopt change and deliver exceptional customer outcomes.
Reporting to the Capability Manager – Transformation Projects, you’ll be responsible for scoping, designing, building, and delivering learning curriculums and support tools that embed new skills, systems, and behaviours.
You’ll collaborate closely with change managers and capability leaders to ensure learning experiences are timely, effective, and aligned with transformation goals.
About You
You’re someone who thrives in a fast-paced, change-driven environment and loves turning complex transformation goals into engaging, effective learning experiences. You’ve spent a few years designing and delivering learning programs that actually stick—whether that’s through eLearning, simulations, videos, or hands-on tools that support people on the job.
You’re confident facilitating sessions, whether in a digital classroom or face-to-face, and you know how to tailor your approach to suit different audiences. Tools like Articulate 360, Canva, SharePoint, and Microsoft Office are second nature to you, and you’re always looking for creative ways to make learning more accessible and impactful.
You’re also a natural collaborator—someone who can consult with stakeholders, juggle multiple priorities, and still deliver high-quality work with minimal supervision. If you’ve got experience in home lending or working with frontline teams, that’s a big plus. But most importantly, you’re resilient, resourceful, and ready to help people embrace change with confidence.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
How To Apply
To apply for this role at #boqgroup #people&culture, follow the links or apply via our https://www.boq.com.au/About-us/careers.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is undergoing a significant transformation to enhance customer experience through new products, services, and digital banking platforms. Join us as a Capability Partner – Transformation Projects on a 12-month maximum term contract.
You’ll play a pivotal role in enabling our frontline teams to confidently adopt change and deliver exceptional customer outcomes.
Reporting to the Capability Manager – Transformation Projects, you’ll be responsible for scoping, designing, building, and delivering learning curriculums and support tools that embed new skills, systems, and behaviours.
You’ll collaborate closely with change managers and capability leaders to ensure learning experiences are timely, effective, and aligned with transformation goals.
About You
You’re someone who thrives in a fast-paced, change-driven environment and loves turning complex transformation goals into engaging, effective learning experiences. You’ve spent a few years designing and delivering learning programs that actually stick—whether that’s through eLearning, simulations, videos, or hands-on tools that support people on the job.
You’re confident facilitating sessions, whether in a digital classroom or face-to-face, and you know how to tailor your approach to suit different audiences. Tools like Articulate 360, Canva, SharePoint, and Microsoft Office are second nature to you, and you’re always looking for creative ways to make learning more accessible and impactful.
You’re also a natural collaborator—someone who can consult with stakeholders, juggle multiple priorities, and still deliver high-quality work with minimal supervision. If you’ve got experience in home lending or working with frontline teams, that’s a big plus. But most importantly, you’re resilient, resourceful, and ready to help people embrace change with confidence.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
How To Apply
To apply for this role at #boqgroup #people&culture, follow the links or apply via our https://www.boq.com.au/About-us/careers.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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