Customer Service Engineer
Malvern Panalytical
Date: 8 hours ago
City: Perth, Western Australia
Contract type: Full time
Job title - Customer Service Engineer
Location –Perth – Western Australia with national travel
Role benefits – Role benefits – Competitive Salary + Bonus + Benefits + holiday Company car, travel expenses, and more!
Partners in Discovery. Together, we achieve more.
About The Role
Are you ready for your next challenge? We’re looking for an experienced Customer Service Engineer to join our team in Perth.
This is a great opportunity to step into a key customer-facing role with Malvern Panalytical, a global leader in scientific instrumentation and innovation. You’ll play a vital part in supporting our customers, delivering technical excellence, and driving service success in a growing, dynamic environment.
If you’re passionate about solving problems, building customer relationships, and making an impact, we’d love to hear from you!
This role is ideal for those who enjoy variety and travel. You can expect to spend around 80% of your time on the road, supporting customers across Perth, remote mine sites, and interstate locations. Occasional overseas travel may also be required.
Flexibility is key, as on-call and weekend work may occasionally apply, but it also offers a chance to work in diverse environments, solve unique challenges, and make a real impact where it matters most.
What you will bring to the role:
Based in Western Australia, you’ll join a national team of 17 Engineers responsible for servicing and supporting XRF, XRD, and SPE instruments across Australasia. Your key responsibilities will include:
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Location –Perth – Western Australia with national travel
Role benefits – Role benefits – Competitive Salary + Bonus + Benefits + holiday Company car, travel expenses, and more!
Partners in Discovery. Together, we achieve more.
About The Role
Are you ready for your next challenge? We’re looking for an experienced Customer Service Engineer to join our team in Perth.
This is a great opportunity to step into a key customer-facing role with Malvern Panalytical, a global leader in scientific instrumentation and innovation. You’ll play a vital part in supporting our customers, delivering technical excellence, and driving service success in a growing, dynamic environment.
If you’re passionate about solving problems, building customer relationships, and making an impact, we’d love to hear from you!
This role is ideal for those who enjoy variety and travel. You can expect to spend around 80% of your time on the road, supporting customers across Perth, remote mine sites, and interstate locations. Occasional overseas travel may also be required.
Flexibility is key, as on-call and weekend work may occasionally apply, but it also offers a chance to work in diverse environments, solve unique challenges, and make a real impact where it matters most.
What you will bring to the role:
Based in Western Australia, you’ll join a national team of 17 Engineers responsible for servicing and supporting XRF, XRD, and SPE instruments across Australasia. Your key responsibilities will include:
- Installation, commissioning, and calibration of instruments
- Performing preventative maintenance to ensure optimal performance
- Diagnosing and repairing instruments during breakdowns
- Providing technical support and solutions to customers
- Maintaining detailed service records and documentation
- Collaborating with customers and internal teams to ensure high service standards
- 5+ years of field service experience, preferably in a customer-facing role
- An Advanced Diploma or higher in Electronics with strong electro-mechanical skills
- Solid IT literacy and the ability to work with various digital tools
- Flexibility to travel at short notice, including remote and interstate locations
- A current Perth Electrical Work License (mandatory)
- A passion for delivering excellent customer service
- Experience with X-ray fluorescence (XRF), X-ray diffraction (XRD), or neutron analysis (advantageous but not essential)
- Join a passionate, growing team at Malvern Panalytical in Perth, part of an ambitious, global company with a collaborative and inclusive culture.
- Play a vital role in a leading scientific organisation, working alongside customers to create a better, cleaner, and healthier world through cutting-edge technologies.
- Become a key contributor within our high-performing, customer-focused service team, supporting industries that shape the future.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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