Account Manager - Social Media Agency

Account Manager – The Social CliQ

Are you ready to level up your account management career in the social space? If you’re strategic, results-driven, and thrive on building great client relationships - all while having a laugh and pushing creative boundaries - then read on.

At The Social CliQ, we’re not your average agency. We’re a team of smart, social-savvy humans who deliver thumb-stopping campaigns across fashion, beauty, lifestyle and FMCG brands. Based in iconic St Kilda, our culture is big on collaboration, bold ideas, and yes… memes.

What You’ll Do

• Manage and grow a portfolio of key client accounts
• Build trusted relationships with clients through clear, proactive communication
• Lead strategy and content planning that drives real results (hello, 3x ROAS!)
• Set and track monthly KPIs in collaboration with the Account Director
• Review and optimise client performance every 3 months
• Deliver end-to-end campaigns across paid and organic channels
• Stay on top of timelines, budgets, and hours worked – and manage profitability
• Report monthly on results and uncover opportunities to scale and improve
• Spot upsell opportunities and help drive account growth
• Mentor and guide the broader client services team as our lead strategist
  
  

What You’ll Bring

• 2+ years in an agency or client-facing marketing role
• Hands-on experience in paid media (Meta Ads, Google Ads, Pinterest, LinkedIn)
• Sharp communication skills – both written and verbal
• Strategic thinking with a love of data, creative, and performance
• Solid understanding of all major social platforms
• A proactive mindset and the ability to manage multiple moving parts
• Confidence presenting your ideas to clients and team members
• Bonus if you’ve used platforms like Monday.com or Sked (but not a dealbreaker)
  
  

Why Work With Us?

• A fun, high-energy team that values creativity and collaboration
• Mentorship and real career development opportunities
• Hybrid flexibility + a fab office in St Kilda
• Work on brands you actually know (and love)
• A supportive environment where new ideas are always welcome
• Access to a broader network of creative, media, and licensing specialists through the Merchantwise Group
  
  

As part of the Merchantwise Group, you’ll enjoy the best of both worlds – the energy of a fast-paced, independent agency and the backing of a leading brand and media powerhouse. Whether you’re growing your skills, pitching bold ideas, or mapping out your long-term career path, we’re here to support you every step of the way.

Ready to join the CliQ?

Hit Apply Now and don’t forget to include your CV and a short cover letter telling us why you're the perfect fit.

Let’s make something scroll-stopping together.