Service Desk Team Leader - Weekend Shift
Talent
Date: 8 hours ago
City: Adelaide, South Australia
Contract type: Contractor
Service Desk Team Leader – Weekend Shift
Adelaide Based Role
Initial Contract till June 2026 + Possible Extension
Candidates with valid Australian working rights will be considered for this role, the client does not provide visa sponsorship.
One of our clients is looking for a Service Desk Team Leader to cover the Weekend Shift.
Responsibilities
Adelaide Based Role
Initial Contract till June 2026 + Possible Extension
Candidates with valid Australian working rights will be considered for this role, the client does not provide visa sponsorship.
One of our clients is looking for a Service Desk Team Leader to cover the Weekend Shift.
Responsibilities
- The key outcome for this role is to ensure effective delivery of the operational business support activities of the Services Desk Team.
- The position will take some responsibility for team performance and overseeing the work of team members on a day-to-day basis.
- Providing leadership and support to team members in the triage and resolution of complex or major incidents.
- Effectively managing the escalation of incidents, maintaining ownership of the incident until it is resolved and closed. Taking appropriate escalation actions when resolution times fall outside agreed service standards.
- Proactively developing and implementing quality improvement initiatives and measuring outcomes.
- This shift covers 37.5 hrs a week with Saturday’s and Sundays – 7:00am – 7:00pm and for Monday’s – 8:00am – 5:45pm
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