Customer Experience Assistant – Subscription Season

Our Company

The Australian Ballet is one of the world’s leading ballet companies and a globally recognised Australian national performing arts organisation. Each year the company presents upwards of 220 performances through its main stage seasons in Melbourne, Sydney, Brisbane, Adelaide and Perth; along with public programs, special events, an extensive regional tour, a Children’s Ballet and Education programs and regular overseas tours.

Role Highlights:

• 6 x 22.5 hours per week positions available. Fixed Term until 21 November.
• Training to take place 27 – 29 August and 1 – 5 September. Full Time availability preferred for these periods.
• Based at our Head Office in Southbank, Melbourne.
• Deliver friendly and meaningful interactions with all Australian Ballet customers and stakeholders
• Work within a team of talented customer experience individuals passionate about the Ballet and the performing arts
• Learn and work with various systems including CRM, telephony, email and web chat services

About the role:

Based at our head office in Southbank Melbourne, our Customer Experience Assistants support all our inbound and outbound customer service requirements relating to ticketing, subscriptions, and general enquiries from both existing and potential customers.

What you’ll be doing:

• Provide high-quality and personalised customer service that exceeds expectations
• Process single ticket, subscriptions, and group sales
• Respond to administrative enquiries and transfer calls as appropriate
• Upsell associated products and services to extend and enhance the customer experience
• Attend the Box Office at venues when the ballet is in season in Melbourne as required
• General administrative tasks

What experience you’ll need:

• Demonstrated experience in a ticketing, sales and/or customer service role
• Highly developed skills in customer service and problem resolution
• Excellent communication skills and ability to work as part of a team.
• Flexible and able to work in a fast-paced environment
• Knowledge of Tessitura (not essential)

Employee Benefits:

• Complimentary ballet tickets
• Salary Packaging& Novated Leasing options
• Corporate Health Insurance
• Company Paid Parental Leave – 14 weeks for eligible employees
• Discounted onsite parking (Melbourne)
• LinkedIn Learning with La Trobe University
• A world class architecturally designed open plan head office in Southbank, Melbourne.
• Generous partner discounts and offers

Employee Wellbeing:

• Access to our onsite general practitioner (bulk billed)
• Employee Assistance Program – free confidential advice and counselling services
• Discounted memberships at Elixir HealthClubs and KAYA Health Clubs

Diversity and Inclusion

As Australia’s National Ballet Company, we are deeply committed to cultivating and sustaining an organisation that is equitable, fair and inclusive. Our aim is to become truly inclusive organisation with a workforce that reflects Australia today. This is fundamental to The Australian Ballet’s future success and our ability to continue to contribute to culture and society in Australia. We embrace diversity both on and off stage. The range of perspectives and experience diversity brings is an asset to our organisation and all those who work with us. We have developed a Diversity and Inclusion Plan and Reconciliation Action Plan to enable us to meet our diversity and inclusion aims, and our commitment to First Nation communities.

Our Values

Ambition | Boldness | Inclusivity | Respect | Responsibility