Customer Service Representative

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.

With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe—and exports to more than 160 countries—we provide unrivalled, globally focused career pathways.

The Opportunity

Are you ready to start your professional career with a dynamic, globally recognized company? 

As a Customer Service Representative at Gallagher, you’ll play a key role in supporting our resellers and customers to ensure their needs are met and exceeded every day. 

You’ll work alongside our Territory Managers to deliver outstanding service, solve problems, and make a real impact on the customer experience.

This is a fantastic entry-level opportunity for recent graduates looking to gain hands-on experience in customer service, with full training and development provided to help you grow in your role.

What you’ll be doing:

• Responding to customer inquiries, ensuring a smooth and positive experience for resellers + customers.
• Partnering with Territory Managers to support key initiatives and grow customer relationships.
• Keeping accurate records and managing customer data.
• Contributing to a supportive and collaborative team environment to ensure team success.

The Fit

We’re looking for someone who’s eager to get started in their professional career and make a real difference. You don’t need to have years of experience—just a passion for helping others, a positive attitude, and a willingness to learn. The ideal candidate will have:

• A customer-first mindset with a passion for providing great service.
• Excellent communication skills & the ability to build strong relationships.
• Strong attention to detail and a commitment to accuracy.
• The drive to work in a collaborative team environment and take on new challenges.
• Previous customer service experience (whether in retail, hospitality, or other fields) is a plus but not required.

Why Gallagher?

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We also offer:

• A chance to be part of a fun and supportive team.
• Central, modern located in Epping, Melbourne
• Competitive salary and bonus opportunities.
• A pathway to professional growth within a global company + diverse career opportunities across multiple industries.
• A work environment that values your wellbeing + work-life balance.

Make a significant impact in Gallagher's Customer Service team and contribute to the success of our global business. Apply now to become a valued member of #TeamGallagher.