Customer Engagement Lead
New Horizons Enterprises Limited
Date: 10 hours ago
City: North Ryde, New South Wales
Contract type: Full time
At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional outcomes.
This exciting new position at New Horizons has been recently created following our recent company restructure.
What’s in It for You?
Professional Development: Opportunities for continuous learning and career growth.
Supportive Team Environment: Work with a collaborative and motivated team.
Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation.
Flexible Work Arrangements: Enjoy a balance between work and personal life.
Community Engagement: Make a positive impact in the local community.
Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.
Why Join New Horizons?
We’re Committed To Creating a Workplace That Supports Your Growth, Work-life Balance, And Overall Well-being. Here’s What You’ll Enjoy
Salary Packaging: Up to $15,900 annually, maximizing your take-home pay.
Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month!
Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
Development Opportunities: Build your skills through internal and external training.
The Opportunity
We seek a dynamic and experienced Customer Engagement Lead to build strong relationships with customers at a local level. You will bring back a personal touch to our customer and employee experience and drive commercial and community growth.
The role focuses on the end-to-end management of our customer journeys, from first contact to onboarding to continued connection and retention.
You will partner with other key customer experience teams, such as service delivery, finance, rostering, and marketing to ensure an incredible experience for all new and current customers.
You will find the right products and service solutions to fit each customer’s unique needs, wants, dreams, goals, and preferences. This includes calling and meeting with new potential customers and current customers and their teams (support coordinators, allied health specialists, family, etc.) to better understand their support needs, and then providing product and service options that meet these needs – walking them through one of our homes, connecting them with appropriate support services.
To Be Successful In This Role, You Will Have
Pre-employment Checks
National Disability Insurance Scheme Worker Check
Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based)
National Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people.
If this sounds like you……. Please apply directly
This exciting new position at New Horizons has been recently created following our recent company restructure.
What’s in It for You?
Professional Development: Opportunities for continuous learning and career growth.
Supportive Team Environment: Work with a collaborative and motivated team.
Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation.
Flexible Work Arrangements: Enjoy a balance between work and personal life.
Community Engagement: Make a positive impact in the local community.
Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.
Why Join New Horizons?
We’re Committed To Creating a Workplace That Supports Your Growth, Work-life Balance, And Overall Well-being. Here’s What You’ll Enjoy
Salary Packaging: Up to $15,900 annually, maximizing your take-home pay.
Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month!
Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
Development Opportunities: Build your skills through internal and external training.
The Opportunity
We seek a dynamic and experienced Customer Engagement Lead to build strong relationships with customers at a local level. You will bring back a personal touch to our customer and employee experience and drive commercial and community growth.
The role focuses on the end-to-end management of our customer journeys, from first contact to onboarding to continued connection and retention.
You will partner with other key customer experience teams, such as service delivery, finance, rostering, and marketing to ensure an incredible experience for all new and current customers.
You will find the right products and service solutions to fit each customer’s unique needs, wants, dreams, goals, and preferences. This includes calling and meeting with new potential customers and current customers and their teams (support coordinators, allied health specialists, family, etc.) to better understand their support needs, and then providing product and service options that meet these needs – walking them through one of our homes, connecting them with appropriate support services.
To Be Successful In This Role, You Will Have
- Proactive Approach: Demonstrated ability to take initiative and drive actions to completion.
- Adaptability: Proven experience operating effectively in environments characterized by high levels
- Problem-Solving: Strong analytical skills with a track record of resolving complex issues.
- Customer-Centric Attitude: Commitment to delivering exceptional customer service and
- Communication Skills: Excellent written and verbal communication abilities.
- Attention to Detail: High level of accuracy and thoroughness in all tasks.
- Business Objective Focus: Ability to align efforts with established business goals, particularly
- Time Management: Exceptional organizational skills to manage time efficiently and meet deadlines.
- Priority Management: Capability to handle multiple, competing priorities effectively.
- Team Collaboration: Strong team player with the ability to work collaboratively.
- Risk Management: Willingness to take calculated risks to achieve business objectives.
- Integrity: High ethical standards and integrity in all professional interactions.
- Leadership: Experience in leadership and coaching within a sales/service environment is
Pre-employment Checks
National Disability Insurance Scheme Worker Check
Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based)
National Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people.
If this sounds like you……. Please apply directly
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