Member Experience Manager

Permanent | Full-Time | Camperdown Campus | Hybrid Work

Create unforgettable experiences for thousands of students across Australia’s most iconic campus.

At the University of Sydney Union (USU), we believe university should be more than textbooks and lectures, it should be life changing. As our Member Experience Manager, you’ll lead a passionate team bringing culture, connection, and community to life for over 70,000 students. From international welcome weeks to volunteering programs, debating, and revues, your work will directly shape how students engage, belong, and thrive.

WHY YOU’LL LOVE THIS ROLE

Make your mark on one of Australia’s most influential youth engagement platforms, where you’ll lead with purpose, empowering students, building strong communities, and shaping meaningful culture.

Every day brings variety, with opportunities to work across events, strategy, leadership, and student voice. Join a collaborative, values-driven team that puts students first, and enjoy the balance of hybrid work options within a supportive and flexible environment.

WHAT YOU’LL BE DOING

• Lead USU’s Membership Programs and drive student engagement strategies across campus.
• Manage a dynamic team responsible for volunteering, student voice, international programs, and more.
• Oversee campaigns and experiences that boost member acquisition and retention.
• Collaborate with USYD stakeholders to deliver seamless, high-impact experiences.
• Use data to design and improve programs that reflect students’ evolving needs.
• Represent USU on university-wide initiatives, working parties and planning forums.
• Manage budgets, reporting, and team development with precision and heart.

WHAT YOU BRING

• 3+ years in membership-based or youth-focused program management roles.
• Experience leading diverse teams and building high-performing, inclusive cultures.
• Strong strategic thinking and project leadership capabilities.
• Excellent stakeholder communication - you work confidently with everyone from students to university execs.
• Demonstrated budget and financial management experience ($250K+).
• A passion for improving student lives and elevating engagement through innovation and insight.
• Relevant tertiary qualification (or equivalent experience).

IT’S A BONUS IF YOU HAVE...

• Experience in student organisations, creative arts, volunteering, or elections.
• Worked with international students and understand their needs.
• WHS and EEO knowledge, or a current NSW Driver’s Licence.

WHAT WE OFFER

• Meal card for food and beverage - $15 per day
• 17.5% annual leave loading
• Complimentary USU Rewards membership (discounts on and off campus)
• Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
• Commitment to learning and development