Change Manager

• Two positions, both are full time fixed term for 12 months
• Kensington location, close to the lightrail, 15 minutes from Central
• Hybrid work model, about 2 days per week in office

UNSW College is delivering strategic transformation initiatives to modernise systems and elevate the student experience. As part of this, we are establishing a more mature Enterprise Project Management Office (EPMO) and change delivery function — creating exciting opportunities for those who are hands-on, open to learning, and ready to shape how change is delivered across the organisation.

We’re seeking two (2) Change Managers to support this journey: one focused on internal systems (student management system) and one on student-facing product innovation. These roles are ideal for individuals who are adaptable, practical, and genuinely excited by the opportunity to build, learn, and contribute to something evolving.

1. Change Manager – Student Management System (System and Data Focus)

This role supports the implementation of a new Student Management System (SMS), forming part of a legacy transformation program. The initiative aims to consolidate and modernise how student information is managed across the full student lifecycle — from enquiry and enrolment to progression, support, and reporting.

This is a complex project that has already undergone internal change. The role suits someone who can step in and reset the change lens — bringing a fresh perspective, simplifying complexity, and focusing on creating a positive and cohesive experience for those impacted.

Prior experience working on SMS implementations is highly desirable.

Key Focus Areas:

• Revisit and refresh change impacts across functions, ensuring they are accurate, up-to-date, and informed by recent shifts in project scope and delivery.
• Use the agreed change strategy to shape communication, engagement, and readiness plans that meet stakeholders where they are.
• Work across academic, IT, enrolments, and student services to identify gaps in understanding, confidence, or capability — and build tailored support to address them.
• Prioritise adoption and embedment — ensuring changes are not only introduced, but understood, embraced, and integrated into daily operations.
• Create clear feedback channels and support mechanisms post-implementation to surface ongoing issues, drive continuous improvement, and minimise disruption.
• Support a smooth transition to BAU, working with operational leaders to ensure ownership and continuity.

2. Change Manager – New Product Development (Organisational Focus)

This role supports the design and rollout of a new learning product that will influence how UNSW College delivers education. It touches nearly every part of the business – from academics and student services to systems, marketing, and operations.

This role suits someone with experience working on complex, cross-functional product development projects, where collaboration and enterprise-wide thinking were essential.

Key Focus Areas:

• Apply the change strategy to shape engagement, communication, and readiness plans.
• Work across academic, digital, student, and operational teams to understand impacts and coordinate support.
• Support change readiness by helping teams build clarity, capability, and confidence in new ways of working.
• Help embed the product into day-to-day operations and facilitate ongoing feedback.
• Support change adoption through meaningful engagement and clear communication.

Both Roles Involve:

Using the UNSW College Change Framework to structure planning and delivery.

Facilitating open, transparent communication and addressing concerns proactively.

Partnering with cross-functional teams to ensure change is practical, inclusive, and grounded in lived experience.

Supporting benefits realisation through thoughtful integration and feedback.

What We’re Looking For:

• Practical, hands-on change professionals who are not afraid to roll up their sleeves.
• People with experience working in new or maturing EPMO/change environments, who bring both structure and flexibility.
• Comfortable navigating ambiguity and willing to think outside the box to co-create solutions.
• Strong collaborators who enjoy building relationships across the business.
• A growth mindset — open to learning, feedback, and evolving ways of working.
• Tertiary qualifications and relevant experience in change management.
• Proven success in delivering internal change initiatives in complex environments.
• Strong communication and stakeholder engagement skills.
• Familiarity with PROSCI and project management methodologies.
• High level of computer literacy and data presentation skills.

How can we benefit you?

Prime Location – Our open-plan offices in the heart of Kingsford are modern, bright, and filled with natural light, complemented by lush, vibrant plants. We're just a 15-minute tram ride from Central Station, with excellent dining options nearby.

Celebrating Our People – We host numerous events throughout the year to celebrate milestones, special occasions, and achievements.

Extra Leave – We offer 3 gifted (paid) days of leave for the end of the year.

Opportunities for Growth – As we rapidly expand, we're seeking the right people to grow with us.

Professional Development – Employees can access 50% tuition fees discount at UNSW Sydney (conditions apply). If the further education course you are doing is relevant to your role, we can provide financial assistance of up to 50%

Discounted Memberships – we offer Fitness Passport, giving you heavily discounted gym memberships

A position description is available in the link below.

To apply, follow the prompts below. Applications close Sunday 20th July

To be considered for this position, please provide the following:

• A CV detailing your qualifications and experience.
• A Cover letter briefly addressing the selection criteria.

Click here to apply for Change Manager – Student Management System (System and Data Focus)

Click here to apply for Change Manager- New Product Development (Organisational Focus)

Questions? [email protected]

Please note applications will be reviewed on a rolling basis