Client Success Manager

ADP are #hiring!

Role Title: Client Success Manager

We are looking for an experienced Client Success Manager to join our dedicated APAC Client Success team.

Reporting to the Senior Manager, you will play a critical role in maintaining and nurturing client relationships across a portfolio of our Australia and New Zealand clients. You will understand your client’s business needs and ensure they are leveraging ADPs solutions and services to their fullest potential.

This role will see you work closely with cross functional teams to ensure great collaboration and optimisation of best practices to provide exceptional client satisfaction.

Your expertise in customer engagement will be key to driving retention, contract renewal, and growth opportunities.

To be considered for this role, you will have:

• 3-5 years of related client success or relationship management experience.
• Demonstrated track record of successful relationships and strong client relationships building and retention across medium to large organisations.
• Exceptional communication, interpersonal and presentation skills.
• Negotiation and influencing skills.

This role will be located in our Mascot Office. Hybrid working (3 days office / 2 days remote).

Come join our Team. You’ll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).
• Grow your career with a company committed to workplace gender equality.
• Influence the Business. Join our employee-led groups iWIN – International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.
• Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural & Inclusion Leave.
• Focus on your health and well-being. Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day.
• Access ADP’s generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide.

For further details about ADP, please visit our website: www.adppayroll.com.au

To learn more about this exciting opportunity, please contact Ishakhan (Recruiter) on (03) 9117 2112 or via email: [email protected]

Please click the ‘Apply’ button to submit your application.

ADP is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people. ADP encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.