Customer Service Manager

Date: 11 hours ago

City: Seven Hills, New South Wales

Contract type: Full time

Job Responsibilities:

Manage the parts business to maximize operational and financial goals in line with the company’s objectives
Promote and sell the complete range of Manitowoc spare parts through direct and dealer routes to market
Build strong end user relationships to facilitate Parts business to crane rental companies
Active participation with regional/global product managers on new product development and the requirements for the Australian markets
Work closely with sales team for new opportunities regarding Part sales, Recommended Part List (RPL) sales, customer relations and work with the sales team to ensure that direct parts orders are fulfilled
Responsible for all aspects of the Parts processes and to work within the discount structure as agreed with the Customer Service Director and/or GM/VP Sales
Overseeing the management of the warehouse operations, and ensuring accurate stock level in both system and physical
Other areas of responsibility as assigned

Job Requirement:

Possess a qualification of Bachelor's degree or equivalent
At least 8-10 years of customer service-related working experience preferably in the crane industry or heavy equipment industry
Experience with managing people in a team is a Must Have
In depth knowledge of the Australian crane industry
SAP knowledge is a Must Have, especially from a logistics and monitoring perspective
Comprehensive knowledge and experience in the operation of a capital equipment parts and logistics operation
Ability to understand and communicate technical specifications within a supplier environment
Highly developed communication skills across all sectors of the business environment, operators through to directors
Contributes to a positive & friendly working environment good negotiation skills (understand the market/competitors' products and service)

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