HR Operations Manager

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
  
  

Job Description

The HR Operations Manager leads the HR Operations function, ensuring the seamless execution of transactional / cyclical HR activities and programs of work. This role drives operational excellence through structured planning and execution, strong stakeholder engagement, and continuous optimisation of systems and processes that support our people and business strategy.

Key Responsibilities Will Also Include:

• Lead, develop and support the HR Operations team to deliver fast, accurate and consistent HR support (e.g. contract generation, store recruitment, first-level queries, and internal HR communications).
• Act as an escalation point for operational HR issues and escalated queries, ensuring timely resolution and effective outcomes.
• Drive process improvement by identifying, leading and embedding initiatives to streamline, automate or simplify HR operations.
• Ensure all HR operations processes are clearly documented, regularly reviewed, and easily accessible to support consistency and knowledge sharing.
• Own the HR calendar and drive proactive planning and alignment of key HR activities.
• Manage HR systems partnerships, working closely with IT and vendors to ensure systems are fit-for-purpose, well-supported, and continuously improved.
• Partner with Remuneration & Reporting to deliver accurate and meaningful HR reporting and insights to the business.
• Lead and support key HR programs (e.g. Engagement Survey, Talent Cycle and Peak Trade Recruitment).
• Act as the primary business contact for HR Operations, building strong relationships, influencing outcomes, and ensuring alignment across the broader HR team and wider business.
  
  

Qualifications

• Experience leading HR operations / advisory centre teams in a fast-paced high-volume environment.
• Strong understanding of modern HR practices and service delivery.
• Proven ability to lead and develop high-performing teams.
• Highly skilled in simplifying and automating HR processes.
• Confident navigating systems (e.g. SmartRecruiters, DocuSign and Zendesk).
• Strong project management skills.
• Strong communicator with the ability to engage, influence and align stakeholders.
• Highly organised, detail-oriented, and able to expertly manage multiple competing priorities.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Qualifications

• Experience leading HR operations / advisory centre teams in a fast-paced high-volume environment.
• Strong understanding of modern HR practices and service delivery.
• Proven ability to lead and develop high-performing teams.
• Highly skilled in simplifying and automating HR processes.
• Confident navigating systems (e.g. SmartRecruiters, DocuSign and Zendesk).
• Strong project management skills.
• Strong communicator with the ability to engage, influence and align stakeholders.
• Highly organised, detail-oriented, and able to expertly manage multiple competing priorities.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!