Systems Support Analyst

ABOUT US

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

ABOUT THE ROLE

We have an opportunity for an I.T guru, to join our team as a Support Analyst on a 12 month MAT leave contract with a focus on our HR and Payroll systems. You will be responsible for supporting our HR & Payroll projects to ensure smooth system updates and changes. You will perform analysis, triage and resolution of Level 2 incidents to ensure that we are providing solutions that assist our HR, Payroll and IT teams to perform at their best. The role will also involve team member/ user administration, data integrity management, and user support through documentation and guidance.

SKILLS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Business Systems, or a related field (or equivalent experience).

• 2+ years in a similar Level 2 support or analyst role, preferably within HRIS or Payroll environments.

• Experience supporting enterprise HR and Payroll Systems (Oracle HCM, UKG Dimensions, payroll systems etc.)

• Strong understanding of HRIS and Payroll process and data structures.

• Experience with ticketing systems (e.g., ServiceNow, Jira, Manage Engine).

• Proficiency in user administration and access control.

• Strong analytical and problem-solving skills.

• Excellent communication and documentation skills.

• Ability to work independently and collaboratively in a team environment.

OUR CULTURE

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.

Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

50% team member discount off all brands (excl. Ceres Life which is 30% off)

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)

A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!

The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working – enabling you to find the right working rhythm to be at your best.

Competitive salary packaging – ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them!

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.