Customer Experience Manager

Manager Customer Experience (fixed-term opportunity for up to 6 months with possibility for extension and/or permanency)

Perth, Western Australia (Hybrid)

The Department of Local Government, Industry Regulation and Safety (LGIRS) is more than just an employer. We aim to provide our employees the opportunity to:

• Contribute - give back to your community, share your knowledge and improve safety.
• Develop - grow your skills, develop a career path, and expand your horizons.
• Thrive - find balance between work and home life, make a change and enjoy a better future.

Here at LGIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected.

The Role

The Manager Customer Experience is a key leadership position and is responsible for identifying, leading and implementing changes that transform the front-line customer service model within the Conciliation and Trader Intervention branch.

• Influence operational leaders, team members and project teams to deliver customer centre strategies.
• Help shape and enhance digital service delivery strategy.
• Provide contemporary and professional advice to senior manager on customer experience matters.
• Participate in project, operational and workforce planning.
• Implement continuous improvement initiatives.

Benefits working for LGIRS

• Flexible working hours (with a standard 37.5 hour week)
• Flexible working arrangements (from home, the field and office)
• 20 days of annual leave per year (which can be taken at half pay)
• 17.5% leave loading paid annually on accrued annual leave
• 15 days personal leave per year
• 13 weeks long service leave every seven years (which can be taken at half pay)
• 18 weeks paid parental leave (after 12 months of service)
• 3 public holidays in lieu per year
• 5 days reproductive leave per year
• 10 days disability leave per year
• 5 days bereavement leave
• 5 days cultural leave for Aboriginal and Torres Strait Islander people per year
• Ability to purchase additional annual leave
• Opportunities for professional development, acting, shadowing and mentoring
• Formal training options
• Stable work, job security, fair remuneration and 12% superannuation contributions

Interested? Click on “Apply” now to learn more about the role and how to apply for the position.