Home & Community Case Manager
United for Care
Date: 10 hours ago
City: Sydney, New South Wales
Contract type: Full time
About Us
At United for Care, we’re committed to delivering high-quality, personalised support to people with disability. Our mission is to help individuals live safely, independently, and with dignity.
About The Role
As a Home & Community Case Manager, your focus will be to sustain a stable portfolio of 25–30 participants and coordinate a team of around 30 Disability Support Workers across NSW during a period of transition.
You’ll manage day-to-day care coordination, stakeholder communication, and service delivery — ensuring everything runs smoothly, consistently, and in line with compliance standards. Your impact will come from maintaining continuity, managing competing priorities, and supporting people through change.
You’ll also play a key role in mentoring, developing, and supporting our community team, helping Support Workers deliver high-quality, person-centred care.
Key Responsibilities
This is a stabilisation role — but there’s scope to step into a more senior leadership position after 6 months.
At United for Care, we’re committed to delivering high-quality, personalised support to people with disability. Our mission is to help individuals live safely, independently, and with dignity.
About The Role
As a Home & Community Case Manager, your focus will be to sustain a stable portfolio of 25–30 participants and coordinate a team of around 30 Disability Support Workers across NSW during a period of transition.
You’ll manage day-to-day care coordination, stakeholder communication, and service delivery — ensuring everything runs smoothly, consistently, and in line with compliance standards. Your impact will come from maintaining continuity, managing competing priorities, and supporting people through change.
You’ll also play a key role in mentoring, developing, and supporting our community team, helping Support Workers deliver high-quality, person-centred care.
Key Responsibilities
- Conduct in-home assessments to identify each client’s needs, goals, and required supports
- Develop and implement individualised care plans and rosters
- Provide clear, timely instructions to Support Workers, along with ongoing mentorship and training
- Coordinate and advocate for services across healthcare, housing, employment, and social connection
- Maintain compliance with NDIS and Aged Care standards through accurate documentation and reporting
- Monitor service quality, review care plans regularly, and drive continuous improvement
- Manage risks, incidents, and feedback to ensure safe and effective service delivery
- Work closely with internal teams and external stakeholders to support coordinated, person-centred care
- Experience in case management within the NDIS sector
- Relevant qualifications (e.g. Diploma in Community Services, Allied Health, Nursing, Social Work, or similar)
- Strong understanding of the NDIS framework, care planning, and funding management
- Confident communicator with excellent customer service and negotiation skills
- Able to work independently while contributing to a collaborative team environment
- High resilience and strong problem-solving skills, with the ability to manage competing demands
- Comfortable interpreting policies, clinical reports, and regulatory requirements
- Experience using CRM systems (ideally Salesforce)
- Background in supporting people with disability, mental health, or complex needs
This is a stabilisation role — but there’s scope to step into a more senior leadership position after 6 months.
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