Home & Community Case Manager

United for Care


Date: 12 hours ago
City: Sydney, New South Wales
Contract type: Full time
About Us

At United for Care, we’re committed to delivering high-quality, personalised support to people with disability. Our mission is to help individuals live safely, independently, and with dignity.

About The Role

As a Home & Community Case Manager, your focus will be to sustain a stable portfolio of 25–30 participants and coordinate a team of around 30 Disability Support Workers across NSW during a period of transition.

You’ll manage day-to-day care coordination, stakeholder communication, and service delivery — ensuring everything runs smoothly, consistently, and in line with compliance standards. Your impact will come from maintaining continuity, managing competing priorities, and supporting people through change.

You’ll also play a key role in mentoring, developing, and supporting our community team, helping Support Workers deliver high-quality, person-centred care.

Key Responsibilities

  • Conduct in-home assessments to identify each client’s needs, goals, and required supports
  • Develop and implement individualised care plans and rosters
  • Provide clear, timely instructions to Support Workers, along with ongoing mentorship and training
  • Coordinate and advocate for services across healthcare, housing, employment, and social connection
  • Maintain compliance with NDIS and Aged Care standards through accurate documentation and reporting
  • Monitor service quality, review care plans regularly, and drive continuous improvement
  • Manage risks, incidents, and feedback to ensure safe and effective service delivery
  • Work closely with internal teams and external stakeholders to support coordinated, person-centred care

About You

  • Experience in case management within the NDIS sector
  • Relevant qualifications (e.g. Diploma in Community Services, Allied Health, Nursing, Social Work, or similar)
  • Strong understanding of the NDIS framework, care planning, and funding management
  • Confident communicator with excellent customer service and negotiation skills
  • Able to work independently while contributing to a collaborative team environment
  • High resilience and strong problem-solving skills, with the ability to manage competing demands
  • Comfortable interpreting policies, clinical reports, and regulatory requirements
  • Experience using CRM systems (ideally Salesforce)
  • Background in supporting people with disability, mental health, or complex needs

Future Opportunity

This is a stabilisation role — but there’s scope to step into a more senior leadership position after 6 months.
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