Salesforce User Interface Designer

Salesforce User Experience Designer & Adoption Manager
Location: Canberra, ACT
Security Clearance: Minimum NV1 required

Experis Australia is seeking a Salesforce User Experience Designer & Adoption Manager with NV1 clearance to join a high-impact Federal Government program in Canberra. This is a fantastic opportunity to shape user-centred solutions for critical public sector systems built on Salesforce Public Sector Solutions, Lightning, and OmniStudio.

Key Responsibilities

• Support the elicitation of business requirements and development of user persona journeys for Salesforce system changes and enhancements.

• Prepare wireframes, mock-ups, and prototypes to communicate design concepts.

• Plan and conduct user research and analysis throughout project lifecycles and business-as-usual (BAU) support.

• Apply current Salesforce UX best practices, including Lightning and OmniStudio within the Public Sector Solutions framework.

• Ensure compliance with relevant Federal Government digital policies, including accessibility (WCAG 2.0) and user experience standards.

• Champion user experience at all stages of discovery, design, development, and delivery.

• Produce documentation including UX designs, research reports, compliance assessments, and user stories.

• Support change management and user adoption activities through the development of engaging training materials and learning environments.
  
  

Ideal Candidate Will Have

• Certification as a Salesforce User Experience Designer (mandatory).

• Certification as a Salesforce Administrator (highly desirable).

• 3+ years of experience in Salesforce user experience design.

• Expertise in:

  • UX principles and design thinking

  • Salesforce Public Sector Solutions, Lightning, OmniStudio

  • WCAG 2.0 compliance

  • Prototyping tools such as Visio, Figma, or similar

• Strong understanding of the Federal Government Digital Experience Policy and service design standards.

• Active NV1 security clearance.
  
  

Desirable Skills & Experience

• Change management knowledge (e.g. ADKAR, Prosci, Kotter, ACMP) applied within Agile or PRINCE2 environments.

• Experience producing Salesforce in-app training, videos, e-learning modules, and user guides.

• Proven ability to drive user adoption and change management for new or enhanced Salesforce solutions.
  

Desired Skills and Experience

Core Technical Skills
Salesforce User Experience Design
Salesforce Public Sector Solutions
Salesforce Lightning Experience
Salesforce OmniStudio
User Persona Development & Journey Mapping
Wireframing & Prototyping (e.g. Visio, Figma)
User Research & Testing
Accessibility Standards (WCAG 2.0)
UX Compliance Documentation
HTML/CSS (for design testing purposes)
CRM Interface Design (Portal & Console Views)

Salesforce & Design Certifications
Salesforce User Experience Designer (Required)
Salesforce Administrator (Desirable)

Security & Policy Knowledge
Active NV1 Security Clearance (Mandatory)
Understanding of Federal Government Digital Experience Policy
Service Design Standards for Federal Government
Knowledge of Federal UX and Accessibility Compliance

Change Management & Adoption
Change Management Frameworks: ADKAR, Prosci, Kotter, ACMP (Desirable)
Salesforce In-App Guidance
Creation of Training Videos, E-learning, and User Guides
Experience Supporting User Adoption and Change in Agile & PRINCE2 Projects

Soft Skills & Project Engagement
Strong Stakeholder Engagement
Communication & Documentation Skills
Agile Methodology Experience
BAU and Project Lifecycle Support
Ability to Champion UX within Multidisciplinary Teams

Eamon Ridgway
Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856