Workplace Experience Lead
JLL
Date: 13 hours ago
City: North Ryde, New South Wales
Contract type: Full time
About the role:
We are seeking an Experience Lead to support and work on site for our newly acquired client in North Ryde, Sydney.
As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.
Key Responsibilities:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If you have any questions about this role please reference ECREQ441074
We are seeking an Experience Lead to support and work on site for our newly acquired client in North Ryde, Sydney.
As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.
Key Responsibilities:
- Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
- Extend oversight and best practice to the other national sites
- Lead and develop the experience team through feedback, recognition, and regular coaching
- Host daily team huddles to align priorities and energise employees
- Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
- Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
- Resolve high-impact issues with empathy and precision
- Background in workplace experience, hospitality, operations management in a corporate environment is preferred
- Proven experience leading multidisciplinary teams in a high-performance environment
- Exceptional stakeholder engagement and vendor management skills
- Passion for coaching and developing team members
- Superior problem-solving skills and decisive decision-making under pressure
- Bachelor's degree in hospitality, facilities management or a related field would be desirable
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If you have any questions about this role please reference ECREQ441074
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