Customer Service Commercial Project Coordinator-1

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As a Customer Service Commercial Project Coordinator, you will be responsible for the end-to-end coordination of commercial projects. You will act as a key point of contact between customers, sales teams, and internal stakeholders, ensuring that projects are delivered on time, accurately, and in line with customer expectations. Your role involves managing the order book, aligning delivery dates and coordinating stock availability.

What you’ll do:

• Start your day by reviewing project status and updates from the offshore team, ensuring the accuracy of the order book and addressing any discrepancies.
• Communicate with customers to confirm their delivery requirements, aligning on dates and expectations for ongoing projects.
• Collaborate with the supply chain team to monitor stock levels, proactively identifying any potential shortages and working with sales to offer solutions.
• Coordinate with logistics to release orders, manage any credit blocks, and ensure that deliveries are on track.
• Host regular check-ins with internal stakeholders—sales, logistics, and supply chain—to track project progress and resolve any issues that arise.
• Troubleshoot order-related issues, communicate updates to the customer, and escalate complex problems as needed.
• End your day by reviewing the next steps for each project and preparing instructions for the offshore team regarding order changes or updates.
  
  

Who Are You

• Organized and Detail-Oriented: You have a knack for managing multiple projects simultaneously while ensuring nothing falls through the cracks.
• Proactive Problem-Solver: You anticipate issues before they arise and work proactively to find solutions, especially when it comes to stock availability and delivery schedules.
• Strong Communicator: Whether you’re liaising with customers or coordinating with internal teams, you excel at conveying clear, concise, and actionable information.
• Collaborative Team Player: You enjoy working in a cross-functional environment, collaborating with offshore teams, sales, logistics, and supply chain to drive successful outcomes.
• Customer-Focused: You put the customer at the heart of everything you do, ensuring that their expectations are not only met but exceeded.
• Tech-Savvy: You are comfortable using MS Excel and ERP system (SAP experience preferred).
  
  

This role is based in Mascot in Sydney.

Why work for Electrolux?

• Global Leader of Home Appliances
• Proud to be the only white goods manufacturer with a manufacturing of cooking appliances in Australia
• Staff, Friends & Family Discounts
• Free Secure Parking Onsite
• CARE Day (additional leave)
• Health and Well-being initiatives
• Annual flu shots onsite + wellbeing sessions & webinars
• Continued Progress on Diversity & Inclusion
• Living our Sustainability Commitment
  
  

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!