Service Designer

Are you ready to shape services that truly make a difference?

HOBAN Recruitment is seeking an experienced EL1 Service Designer based in SURRY HILLS NSW to support a major Federal Government program focused on improving outcomes for Australians. This is your chance to apply human-centred design in a high-impact environment, working with a collaborative team on meaningful, user-focused projects.

What's on offer:

• Full-time, 37.5 hours per week, Monday to Friday
• 12-month contract with potential extension
• Flexible work arrangements, including hybrid options
• Career growth and development opportunities
• Meaningful work assisting the common good
• Supportive leaders who invest in staff well being
• Office in Surry Hills, close to public transport and great local food options
• Inclusive, values-driven team culture
• Contribute to nationally significant service transformation
• $602.55 per day + 12% super.

About the role:

As an EL1 Service Designer, you will lead service design initiatives to improve how people experience services. You will conduct research, map current and future states, and design end-to-end service experiences that align with participant and stakeholder needs. This role involves leading design thinking sessions, advocating for users, and working within a multidisciplinary environment.

Key responsibilities:

• Lead qualitative and quantitative research to gather insights
• Create and document current and future state service designs
• Manage process design improvements and evaluate proposed solutions
• Facilitate design-thinking workshops with service users
• Advocate for the participant and stakeholder voice in all designs
• Oversee end-to-end service experiences across all touchpoints
• Support design artefact creation including journey maps and service blueprints
• Collaborate with a broad range of internal and external stakeholders

About you:

To excel in this role, you will bring:

• Experience in service design within agile, multidisciplinary teams
• Strong research and analytical skills with a user-centred mindset
• Ability to facilitate workshops and engage stakeholders
• Excellent communication and synthesis skills
• Proficiency in digital design and collaboration tools (e.g., Figma, Miro)
• Capability to work in complex, fast-paced environments with competing priorities

Desirable:

• Experience in the disability, social services, or public sector
• Familiarity with Jira, SharePoint, and government environments

Eligibility requirements:

• You must be an Australian Citizen
• Able to pass a National Criminal History Check and other background checks as required

How to apply

Submit your resume and a short cover letter outlining your relevant experience and your availability for this role.

We value diversity

At HOBAN, we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments, including alternate formats, during the recruitment process to support individuals with disability. If you require an adjustment, please contact [email protected] or visit hoban.com.au/adjustments for additional information.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.