Junior Experience Designer
JB Hi-Fi
Date: 15 hours ago
City: Southbank, Victoria
Contract type: Contractor
Company Description
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi?
As an Experience Designer, you’ll have the opportunity to help shape and impact experiences for our employees and customers. In the day-to-day, the role focuses on a range of different areas: product, sales systems, staff processes, and interface UIs including in-store PDAs, workstations and third-party vendor apps. You will support various functions across JB (including IT Engineering, Marketing, Merch Services and Store Operations) to ultimately drive user engagement, customer satisfaction and loyalty. Armed with research, insights, and product data, your ultimate motivation is to craft great experiences.
Key Responsibilities:
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Qualifications
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
As an Experience Designer, you’ll have the opportunity to help shape and impact experiences for our employees and customers. In the day-to-day, the role focuses on a range of different areas: product, sales systems, staff processes, and interface UIs including in-store PDAs, workstations and third-party vendor apps. You will support various functions across JB (including IT Engineering, Marketing, Merch Services and Store Operations) to ultimately drive user engagement, customer satisfaction and loyalty. Armed with research, insights, and product data, your ultimate motivation is to craft great experiences.
Key Responsibilities:
- Contribute to end-to-end experiences from ideation to customer journey maps and digital touchpoints that contribute to solving unique business and technical problems.
- Collaborate closely with Business Analysts and developers to co-design experiences, taking account of business value and technical complexity of design choices.
- Apply the just-enough principal to your work – always looking for the sweet-spot between effort and value.
- Create wireframes and prototypes for user research, testing and analysis.
- Work with business and development team stakeholders to help conduct discovery workshops, gather requirements, understand pain points, opportunities, and challenges.
- Assist your IT Engineering squad to hypothesise, develop prototypes, test, and execute solutions for unique business and technical problems.
- 1–2 years’ experience as a UX/UI designer in an agile environment, gained through a full-time role or internship.
- Some formal foundation training in UX or similar from a recognised course or institution, or equivalent experience.
- A portfolio showcasing a variety of user experience design projects across different users, business problems, and devices (strong mobile experience favoured).
- Strong working knowledge of human-centred design principles
- Experience in conducting user research and usability tests.
- Detail-oriented mindset with excellent organisational and time management skills to handle multiple projects simultaneously.
- Familiarity in designing artefacts such as journey maps, task models, wireframes, interactive prototypes, and final UI designs for development.
- Ability to communicate design concepts clearly and persuasively across different audiences and parts of the organisation.
- Some experience collaborating with full-stack, back-end, and front-end developers, as well as business analysts and quality analysts.
- Experience with design and collaboration tools such as Figma and Miro
- Experienced in retail environments, utilising point-of-sale systems to process transactions, build customer baskets, manage stock orders, and capture customer information efficiently.
- Bonus: Familiarity with designing data-heavy application
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Qualifications
- 1–2 years’ experience as a UX/UI designer in an agile environment, gained through a full-time role or internship.
- Some formal foundation training in UX or similar from a recognised course or institution, or equivalent experience.
- A portfolio showcasing a variety of user experience design projects across different users, business problems, and devices (strong mobile experience favoured).
- Strong working knowledge of human-centred design principles
- Experience in conducting user research and usability tests.
- Detail-oriented mindset with excellent organisational and time management skills to handle multiple projects simultaneously.
- Familiarity in designing artefacts such as journey maps, task models, wireframes, interactive prototypes, and final UI designs for development.
- Ability to communicate design concepts clearly and persuasively across different audiences and parts of the organisation.
- Some experience collaborating with full-stack, back-end, and front-end developers, as well as business analysts and quality analysts.
- Experience with design and collaboration tools such as Figma and Miro
- Experienced in retail environments, utilising point-of-sale systems to process transactions, build customer baskets, manage stock orders, and capture customer information efficiently.
- Bonus: Familiarity with designing data-heavy application
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
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