Solutions Architect Satellite
Ericsson
Date: 15 hours ago
City: Ryde, New South Wales
Contract type: Full time
Join our Team
About this opportunity:
Join our team at Ericsson as a Solution Architect, a critical role that drives our end-to-end technical solutions based on customer specifications and burgeoning business needs. As part of our dynamic team, you will focus on the design and impact analysis of satellite network upgrades, particularly the baseband and Juniper router enhancements within nbn’s LTSS environment. Lead multi-domain troubleshooting and root cause analysis to maintain high network reliability. Collaborate with customers and vendors to manage lifecycle and change requests. Translate engineering designs into operational processes that improve service quality and customer experience. Support presales activities by assessing solution impacts and migration strategies.
What you will do:
Architect and lead end-to-end satellite network solutions.
Develop and optimize automation tools and algorithms for proactive fault detection and monitoring.
Coordinate cross-domain investigations involving satellite, terrestrial, and vendor systems.
Drive network lifecycle management, including software upgrades and patch impact analysis.
Mentor NOC and back-office teams, fostering knowledge transfer and operational excellence.
Propose and implement automation processes to enhance service monitoring and troubleshooting.
Create and refine scripts and operational procedures to streamline tasks.
Suggest enhancements to increase network maintenance efficiency and service quality.
Drive initiatives to translate customer requirements into scalable operational improvements
Lead 2nd level customer experience resolution and analysis.
Translate SLA and KPI into actionable insights.
Propose and implement solutions to improve customer satisfaction and operational KPIs.
Engage in presales to align solutions with customer needs and support smooth transitions.
The skills you bring:
E2E Technical Solutions specialising in satellite
Automation Development
Business Process Improvement
E2E Customer Experience
E2E Solution Design with a Satellite Network Focus
ITIL Framework
Network Performance
Overall understanding of Automation
Service Quality
Service Delivery Business Understanding
Customer Experience Improvement
Behaviors
Delivering Results
Creativity and Innovation
Critical and Analytical Thinking
Decision Making
Applying Expertise and Technology
Communication
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Australia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: Australia (AU) || Sydney
Job details: Solution Architect
Job Stage: Job Stage 7
Primary Recruiter: Sushmita Centeno
Hiring Manager: John Iacus - Pisco
About this opportunity:
Join our team at Ericsson as a Solution Architect, a critical role that drives our end-to-end technical solutions based on customer specifications and burgeoning business needs. As part of our dynamic team, you will focus on the design and impact analysis of satellite network upgrades, particularly the baseband and Juniper router enhancements within nbn’s LTSS environment. Lead multi-domain troubleshooting and root cause analysis to maintain high network reliability. Collaborate with customers and vendors to manage lifecycle and change requests. Translate engineering designs into operational processes that improve service quality and customer experience. Support presales activities by assessing solution impacts and migration strategies.
What you will do:
Architect and lead end-to-end satellite network solutions.
Develop and optimize automation tools and algorithms for proactive fault detection and monitoring.
Coordinate cross-domain investigations involving satellite, terrestrial, and vendor systems.
Drive network lifecycle management, including software upgrades and patch impact analysis.
Mentor NOC and back-office teams, fostering knowledge transfer and operational excellence.
Propose and implement automation processes to enhance service monitoring and troubleshooting.
Create and refine scripts and operational procedures to streamline tasks.
Suggest enhancements to increase network maintenance efficiency and service quality.
Drive initiatives to translate customer requirements into scalable operational improvements
Lead 2nd level customer experience resolution and analysis.
Translate SLA and KPI into actionable insights.
Propose and implement solutions to improve customer satisfaction and operational KPIs.
Engage in presales to align solutions with customer needs and support smooth transitions.
The skills you bring:
E2E Technical Solutions specialising in satellite
Automation Development
Business Process Improvement
E2E Customer Experience
E2E Solution Design with a Satellite Network Focus
ITIL Framework
Network Performance
Overall understanding of Automation
Service Quality
Service Delivery Business Understanding
Customer Experience Improvement
Behaviors
Delivering Results
Creativity and Innovation
Critical and Analytical Thinking
Decision Making
Applying Expertise and Technology
Communication
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Australia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: Australia (AU) || Sydney
Job details: Solution Architect
Job Stage: Job Stage 7
Primary Recruiter: Sushmita Centeno
Hiring Manager: John Iacus - Pisco
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