Product Manager

Join the Team That’s Changing Ticketing for Good

At Humanitix, we’re flipping the script on ticketing. Instead of lining the pockets of profit-driven platforms, we turn booking fees into funding for education, healthcare, and a better world — over $16.5M raised so far. We’re a social enterprise powered by purpose, and the belief that businesses can put humanity and the planet first.

We’re also a startup with a big heart. Our team culture is built on kindness, empathy, and connection, where you’re free to be yourself and do your best work — surrounded by people who care.

 The Role: Product Manager

Our motto: “Action over Intention and Progress over Perfection”

We’re looking for a creative and driven Product Manager to help shape the future of Humanitix. You’ll work across the full product lifecycle — from idea to launch — turning customer feedback and bold ideas into beautiful, intuitive features.

You’ll collaborate with design, development, sales, and support across Australia, New Zealand, the US, and the UK — helping Humanitix grow globally while staying true to our roots.

This is a hybrid role, with a minimum of 3 days a week (Mon, Wed, Fri) in our Sydney office.

 What You’ll Do

• Co-own the product roadmap, prioritising features that drive growth and impact
• Collaborate closely across teams to bring product ideas to life — no silos, no ego
• Champion the voice of the customer, turning feedback into tangible solutions
• Partner with our Design Team to craft delightful UI/UX experiences
• Balance internal needs (tools, systems) with external innovation
• Deep dive into the ticketing space — know the market, trends, and what sets us apart
• Ship fast — from concept to launch, without red tape

 What You Bring

• 2+ years in Product Management, ideally in a SaaS startup
• Strong collaboration with Design and knowledge of UI/UX principles
• Confidence in navigating ambiguity, solving real problems, and influencing without authority
• Bonus points for ticketing, customer or event experience

 Our Values

Show up

We go all-in for our customers and for each other because we care about what we do. It's okay to be yourself, be vulnerable and say 'I love you'. Try it.

Be bold

Think for yourself, say what you believe and have the curiosity and courage to lead us further forward into new territory. Let's go.

The world is not f*cked

Yep, it can be a lot better, but there's no future in giving up. We create a better world by choosing positivity, investing in humanity and forging pathways to progress. Be humane.

Keep it weird

We celebrate humanity, thrive on individuality, and love all the ways we are different. Bring your true self to work and be inclusive, open and transparent.

This is our second home

The truth is we spend more of our time awake at work than anywhere else in life. We believe a truly enjoyable workplace is critical to a life well-lived.

In addition to your resume, please submit a short cover letter. Let your personality shine through in the cover letter and help us learn why you want to help empower the team, hosts and customers. What else are you passionate about? What about this job attracts you? Why will Humanitix change the world?

We make hiring decisions based on your experience, skills and passion. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.