Senior Desktop Support Officer

• 6-month contract, possibility of extension
• MUST BE AN AUSTRALIAN CITIZEN
• 100% onsite role

We are seeking a customer-focused and tech-savvy Senior Desktop Support Officer/ End-User Compute Specialist for a 6-month contract. This role is responsible for providing first- and second-level support to end users across the business, assisting with day-to-day IT issues, hardware and software troubleshooting, and basic administration of Microsoft 365 services

Key Responsibilities:

• Provide timely support for end-user devices, including desktops, laptops, printers, and mobile devices
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365 applications, and standard enterprise software
• Handle user account administration, including password resets and group memberships via Entra ID (Azure AD)
• Respond to and manage support tickets using the ServiceNow platform
• Provide support for Exchange Online email issues (e.g. mail flow, mailbox access, calendar sync)
• Assist in onboarding and offboarding staff, including workstation setup and access provisioning
• Support device deployment, imaging, and patching processes
• Perform basic scripting tasks (e.g. running PowerShell scripts provided by senior staff)
• Log and document work performed, resolutions, and known issues in the ITSM platform
• Escalate unresolved technical issues to Tier 2/3 or vendor support where appropriate
• Maintain a strong focus on customer service and ensure end-user satisfaction

Skills:

• More than 3 years of experience in a Level 2 Desktop Support
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
• Basic understanding of Entra ID (Azure Active Directory) for user support
• Familiarity with IT ticketing systems such as ServiceNow
• Understanding of Exchange Online functionality and end-user troubleshooting
• Ability to follow and run PowerShell scripts (writing not essential)
• Excellent communication and interpersonal skills
• Ability to work independently and prioritise tasks

Please submit your resume via the Apply button. To find out more, please email Shams at [email protected] or call 042 224 00 69