Service Delivery Team Leader
IAG
Date: 14 hours ago
City: Melbourne, Victoria
Contract type: Contractor
Create impact as a WFI Service Delivery Team Leader.
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.
Your Role
As a WFI Service Delivery Team Leader, you’ll play a pivotal role in supporting a team of consultants as they assist both new and existing valued clients with their insurance needs, ensuring every interaction reflects our customer-first approach. In this leadership role, you’ll guide and empower your team to deliver exceptional service, foster strong client relationships, and drive operational excellence.
You’ll lead, coach, and support your team to consistently deliver high-quality customer experiences, providing regular performance feedback and fostering a culture of continuous improvement. Working closely with internal stakeholders, you’ll help resolve client issues effectively and ensure a seamless service experience across all touchpoints. You’ll also support the implementation of improved workflows, systems, and policies to enhance operational efficiency.
As a champion of WFI’s values and brand promise, you’ll promote a customer-first mindset, while identifying opportunities for innovation and process improvements. Your commitment to mentoring and team development will play a key role in supporting individual growth goals and building a high-performing, engaged team.
If you're passionate about leading with purpose and delivering outstanding customer experiences, WFI is the place for you.
This is a 12-month Max Term Contract opportunity, and we welcome applicants from Naarm (Melbourne).
About You
Joining WFI, you’ll have access to a raft of benefits from across the Group:
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.
Your Role
As a WFI Service Delivery Team Leader, you’ll play a pivotal role in supporting a team of consultants as they assist both new and existing valued clients with their insurance needs, ensuring every interaction reflects our customer-first approach. In this leadership role, you’ll guide and empower your team to deliver exceptional service, foster strong client relationships, and drive operational excellence.
You’ll lead, coach, and support your team to consistently deliver high-quality customer experiences, providing regular performance feedback and fostering a culture of continuous improvement. Working closely with internal stakeholders, you’ll help resolve client issues effectively and ensure a seamless service experience across all touchpoints. You’ll also support the implementation of improved workflows, systems, and policies to enhance operational efficiency.
As a champion of WFI’s values and brand promise, you’ll promote a customer-first mindset, while identifying opportunities for innovation and process improvements. Your commitment to mentoring and team development will play a key role in supporting individual growth goals and building a high-performing, engaged team.
If you're passionate about leading with purpose and delivering outstanding customer experiences, WFI is the place for you.
This is a 12-month Max Term Contract opportunity, and we welcome applicants from Naarm (Melbourne).
About You
- Minimum 3 years’ leadership experience in a Team Leader or similar role, with a proven ability to manage and coordinate team activities. A collaborative style focused on delivering strong customer and business outcomes is essential.
- Strong insurance industry, product, and technical underwriting knowledge is required, with a Certificate IV or Diploma in General Insurance desirable.
- Excellent written and verbal communication skills, with a demonstrated ability to build effective, collaborative relationships with clients, colleagues, and stakeholders at all levels.
- Resilient and adaptable, with a track record of performing under pressure, meeting tight deadlines, and maintaining high service standards in dynamic environments.
- Proactive and solutions-focused, with strong problem-solving and conflict resolution skills, and a passion for continuous improvement, innovation, and supporting a customer-first culture.
- Tech-savvy and process-minded, with proficiency in Microsoft Office (Word, PowerPoint, Excel) and familiarity with systems like Cisco-CAD, i90, ISS, and CMS. Experience improving workflows and operational efficiency is highly desirable.
Joining WFI, you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard
- 5 myLeave days per year on top of annual leave
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Dedicated career growth programs, including the award-winning IAG Academy
- Discounts on every day and special occasion items
- Great employee network communities
- Community volunteer days and team volunteer activities
- Award-winning recognition and reward program
- employment type eligibility criteria apply
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
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