Retail Policies and Procedures Manager

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we're a fresh face bringing you Australia's favourite lottery games, we're an experienced team. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Share joy, spark possibilities and join the winning team today!

Step into the role of Channel Process Development Manager and become the driving force behind operational excellence across our Channel network!

You'll craft and launch dynamic policies and procedures that not only meet-but exceed-compliance standards across legislative, legal, and business landscapes.

You'll be the guardian of our Channel's integrity, steering the internal Assurance process to keep our policies sharp, relevant, and fully aligned with all applicable acts, regulations, and OH&S requirements. Your work will ensure our network runs smoothly, safely, and successfully-every single day.

What you'll do

• Develop and implement policies and procedures that supports full compliance with all Licenses, Regulatory and other Legal requirements across the Channel network and teams.
• Strategically lead the Channel Assurance process with a lens of continuous improvements.
• Develop and maintain the respective Channel procedures manuals, including quarterly led and annual reviews with Stakeholders.
• Draft, review and present these policies and process change for approval through our internal change management process.
• Channel lead and product owner for core systems including Salesforce and Suretrack.
• Build positive relationships internally to support a culture of good governance.
• Maintain all required Channel manuals including the administration of version controls. Strong understanding of retail or lottery environment.

What you'll bring

• Formal tertiary qualification or equivalent work experience in policy and procedural writing.
• Intimate knowledge of the retail or lottery environment.
• Exceptional attention to detail and adherence to policy and governance procedures.
• Proven high level of planning and organisation skill
• Experience working in a regulated industry
• Positive and adaptable
• Strong organisational, time management skills and high attention to detail
• Excellent written communication skills
• Ability to build and manage stakeholder relationships
• Ability to work within a team and autonomously
• Ability to develop, facilitate and present content across a variety of channels

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
• Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
• Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
• Optimise your home office with our one-off home office reimbursement payment to maximise your remote workspace

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.