Customer Success Manager NSW
Pacific Talent Partners
Date: 15 hours ago
City: Sydney, New South Wales
Contract type: Full time
Pacific Talent Partners is proud to partner with a global technology leader in the Communications Platform as a Service (CPaaS) space to appoint a Customer Success Manager. This is an exciting opportunity to join a high-growth, Australian-headquartered business at the forefront of secure omni-channel messaging. You will be instrumental in nurturing relationships with some of the region's most prominent enterprise and government clients, ensuring their long-term success and growth.
The Role
This commercially critical position is focused on driving customer retention, renewal, and portfolio growth. The successful candidate will be the trusted advisor for a portfolio of key accounts, ensuring clients achieve maximum value from an award-winning CPaaS platform. You will lead the post-sale customer lifecycle, from strategic onboarding and training to identifying expansion opportunities and fostering deep, lasting partnerships that solidify the company's market-leading position.
Key Responsibilities
This is a unique opportunity for a seasoned customer success professional to join a fast-paced, globally scaled SaaS organisation that is reshaping how enterprises communicate. You will be part of a collaborative and inclusive culture with a strong emphasis on technology innovation and professional development. With a flexible hybrid working model and a pay-for-performance philosophy, this role offers the chance to have a direct impact on customer outcomes while enjoying benefits like birthday leave, a wellness subsidy, and additional parental leave after 12 months of service.
We anticipate a high volume of interest for this opportunity and encourage expressions of interest to be submitted directly. All applications will be handled in the strictest confidence. Applicants must hold unrestricted Australian working rights.
This search is being led by Lachlan Kanaan, who can be contacted at [email protected].
Pacific Talent Partners is proud to partner with a global technology leader in the Communications Platform as a Service (CPaaS) space to appoint a Customer Success Manager. This is an exciting opportunity to join a high-growth, Australian-headquartered business at the forefront of secure omni-channel messaging. You will be instrumental in nurturing relationships with some of the region's most prominent enterprise and government clients, ensuring their long-term success and growth.
The Role
This commercially critical position is focused on driving customer retention, renewal, and portfolio growth. The successful candidate will be the trusted advisor for a portfolio of key accounts, ensuring clients achieve maximum value from an award-winning CPaaS platform. You will lead the post-sale customer lifecycle, from strategic onboarding and training to identifying expansion opportunities and fostering deep, lasting partnerships that solidify the company's market-leading position.
Key Responsibilities
This is a unique opportunity for a seasoned customer success professional to join a fast-paced, globally scaled SaaS organisation that is reshaping how enterprises communicate. You will be part of a collaborative and inclusive culture with a strong emphasis on technology innovation and professional development. With a flexible hybrid working model and a pay-for-performance philosophy, this role offers the chance to have a direct impact on customer outcomes while enjoying benefits like birthday leave, a wellness subsidy, and additional parental leave after 12 months of service.
We anticipate a high volume of interest for this opportunity and encourage expressions of interest to be submitted directly. All applications will be handled in the strictest confidence. Applicants must hold unrestricted Australian working rights.
This search is being led by Lachlan Kanaan, who can be contacted at [email protected].
The Role
This commercially critical position is focused on driving customer retention, renewal, and portfolio growth. The successful candidate will be the trusted advisor for a portfolio of key accounts, ensuring clients achieve maximum value from an award-winning CPaaS platform. You will lead the post-sale customer lifecycle, from strategic onboarding and training to identifying expansion opportunities and fostering deep, lasting partnerships that solidify the company's market-leading position.
Key Responsibilities
- Drive customer retention and growth by understanding client business needs and ensuring they successfully adopt and measure value from the platform.
- Manage the end-to-end client lifecycle, including coordinating a seamless handover from sales, leading the onboarding process, and executing renewal strategies.
- Build and maintain strong relationships, acting as the primary point of contact and the voice of the customer internally.
- Proactively identify and qualify opportunities for upsell and cross-sell, collaborating closely with Business Development Managers to drive commercial outcomes.
- Develop customer advocates by identifying opportunities for case studies, testimonials, and referrals that showcase client success.
- Collaborate with cross-functional teams including sales, product, and marketing to support new use cases, inform the product roadmap, and enhance the overall customer experience.
- Maintain discipline in tracking customer health, sentiment, and key performance metrics to deliver accurate forecasting and reporting.
- Develop and contribute to customer success resources, including knowledge bases, tutorials, and community forums to enable clients at scale.
- Where required, take ownership of critical incident communication, ensuring stakeholders are informed and post-incident reviews are conducted to meet SLAs.
This is a unique opportunity for a seasoned customer success professional to join a fast-paced, globally scaled SaaS organisation that is reshaping how enterprises communicate. You will be part of a collaborative and inclusive culture with a strong emphasis on technology innovation and professional development. With a flexible hybrid working model and a pay-for-performance philosophy, this role offers the chance to have a direct impact on customer outcomes while enjoying benefits like birthday leave, a wellness subsidy, and additional parental leave after 12 months of service.
We anticipate a high volume of interest for this opportunity and encourage expressions of interest to be submitted directly. All applications will be handled in the strictest confidence. Applicants must hold unrestricted Australian working rights.
This search is being led by Lachlan Kanaan, who can be contacted at [email protected].
Pacific Talent Partners is proud to partner with a global technology leader in the Communications Platform as a Service (CPaaS) space to appoint a Customer Success Manager. This is an exciting opportunity to join a high-growth, Australian-headquartered business at the forefront of secure omni-channel messaging. You will be instrumental in nurturing relationships with some of the region's most prominent enterprise and government clients, ensuring their long-term success and growth.
The Role
This commercially critical position is focused on driving customer retention, renewal, and portfolio growth. The successful candidate will be the trusted advisor for a portfolio of key accounts, ensuring clients achieve maximum value from an award-winning CPaaS platform. You will lead the post-sale customer lifecycle, from strategic onboarding and training to identifying expansion opportunities and fostering deep, lasting partnerships that solidify the company's market-leading position.
Key Responsibilities
- Drive customer retention and growth by understanding client business needs and ensuring they successfully adopt and measure value from the platform.
- Manage the end-to-end client lifecycle, including coordinating a seamless handover from sales, leading the onboarding process, and executing renewal strategies.
- Build and maintain strong relationships, acting as the primary point of contact and the voice of the customer internally.
- Proactively identify and qualify opportunities for upsell and cross-sell, collaborating closely with Business Development Managers to drive commercial outcomes.
- Develop customer advocates by identifying opportunities for case studies, testimonials, and referrals that showcase client success.
- Collaborate with cross-functional teams including sales, product, and marketing to support new use cases, inform the product roadmap, and enhance the overall customer experience.
- Maintain discipline in tracking customer health, sentiment, and key performance metrics to deliver accurate forecasting and reporting.
- Develop and contribute to customer success resources, including knowledge bases, tutorials, and community forums to enable clients at scale.
- Where required, take ownership of critical incident communication, ensuring stakeholders are informed and post-incident reviews are conducted to meet SLAs.
This is a unique opportunity for a seasoned customer success professional to join a fast-paced, globally scaled SaaS organisation that is reshaping how enterprises communicate. You will be part of a collaborative and inclusive culture with a strong emphasis on technology innovation and professional development. With a flexible hybrid working model and a pay-for-performance philosophy, this role offers the chance to have a direct impact on customer outcomes while enjoying benefits like birthday leave, a wellness subsidy, and additional parental leave after 12 months of service.
We anticipate a high volume of interest for this opportunity and encourage expressions of interest to be submitted directly. All applications will be handled in the strictest confidence. Applicants must hold unrestricted Australian working rights.
This search is being led by Lachlan Kanaan, who can be contacted at [email protected].
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