Account Coordinator @ Domain

This is an Account Coordinator role with Domain based in Sydney, NSW, Australia

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Are you a highly organised, proactive individual with a passion for customer service and a keen interest in the dynamic world of real estate and digital media? We're on the hunt for an enthusiastic and driven Account Coordinator to join our high-performing Brisbane North & Sunshine Coast sales team right here in our Brisbane office.

This isn't just an entry-level role; it's a fantastic springboard for you to kickstart your career within a fast-paced, innovative industry. You'll play a crucial role in supporting our top-tier sales team, ensuring our real estate agency clients receive exceptional service and maximise their results on Domain.com.au.

Sitting within a close-knit team, you'll plug into a fun, vibrant work culture where no two days are the same! Expect a variety of client events and the potential to build your career with us across various teams and functions you'll gain exposure to.

What You'll Do: Your Impact

In this role, you'll be instrumental in supporting our sales efforts and ensuring client success. Here’s a snapshot of what you can expect:

• Administrative & Sales Support: Provide comprehensive operational support to our Account Partners, assisting with everything from creating compelling proposals and preparing insightful case studies to managing lead vetting and crucial client correspondence. You'll also ensure the efficient execution of client requests, including invoicing, billing, and usage reports.
• Customer Service & Problem Resolution: Act as a primary point of contact for client queries, providing proactive support, general troubleshooting, and swift problem resolution. You'll help clients drive product usage by aligning our solutions directly with their specific needs.
• Relationship Management & Internal Collaboration: Maintain and nurture strong relationships with our valued real estate agency clients. You'll work closely with Corporate and Key Account Partners, and Sales Leaders, directly contributing to overall team success and achieving ambitious sales goals.
• Listing & Campaign Coordination: Support the seamless management of property listings on Domain.com.au, ensuring accuracy and correct billing. You'll also assist with the coordination and execution of impactful advertising campaigns for real estate agents across digital, print, and social media channels.
• Reporting & Insights: Prepare detailed reports on client performance, campaign effectiveness, and key market trends, providing valuable data and insights to both the sales team and our clients.
• Data & CRM Management: Maintain accurate client records and track sales activities within our CRM system, ensuring data integrity.
• Market Intelligence: Stay informed on local real estate market trends, competitor activities, and new Domain products and features to better support our clients.

Who You Are

You're a proactive self-starter with a strong desire to learn and grow in a dynamic environment. You bring:

• Exceptional organisational skills and meticulous attention to detail.
• Outstanding written and verbal communication skills.
• A strong customer service mindset and a genuine desire to help others succeed.
• The ability to manage multiple tasks and prioritise effectively under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A keen interest in the real estate industry and digital advertising.
• A valid Australian driver's license (desirable, but not essential).

Why Domain is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Domain not with Hatch.