Food and Beverage Coordinator No.1 Best Hotel Brand in the World - Travel+Leisure Best Awards 2024 ,
Capella Hotels and Resorts
Date: 9 hours ago
City: Sydney, New South Wales
Contract type: Full time
About Capella Hotels And Resorts
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The F&B Coordinator supports the F&B Division and is responsible for providing assistance. We seek a candidate who can work independently and enjoys teamwork, has a strong grasp of floor operations, exudes a cheerful personality, and is adept at multitasking while handling all facets of F&B, particularly with robust administrative skills.
The Role
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The F&B Coordinator supports the F&B Division and is responsible for providing assistance. We seek a candidate who can work independently and enjoys teamwork, has a strong grasp of floor operations, exudes a cheerful personality, and is adept at multitasking while handling all facets of F&B, particularly with robust administrative skills.
The Role
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
- Perform general office duties to support both the DoFB and the F&B Division.
- Handling all enquires and bookings for guest and VIP clients via email, over the phone and in person.
- Ensures all correspondence addressed to DOFB are responded to/acted on within established timeframes.
- Arranges business itineraries and coordinates requirements as instructed.
- Be the champion of the local culture, heritage sites and trends by keeping up-to-date with the city's happenings, area surrounding the hotel to provide recommendations and directions for the guests.
- Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Having experience in a similar role is definitely a plus!
- Having strong administrative skills is beneficial.
- Possessing a keen eye for detail
- Strong Time and Task Management
- Strong proficiency in both written and spoken English
- Proficient computer skills (e.g. Microsoft Word)
- Experience with In Design, Canva, Micros and SevenRooms
- Valid working rights in Australia
- Join a vibrant and nurturing workplace
- Work in elegantly designed areas while enjoying amenities in a historic building
- Benefit from online LinkedIn training courses aimed at your personal and professional growth
- Savour complimentary meals during your shifts.
- Enjoy discounts for hotels and group bookings.
- Employee Assistance Program (EAP) provides confidential counselling and support
- Celebrate your birthday with special leave
- Embrace opportunities for growth and advancement within the organisation
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