Reporting and Insights Analyst

Reporting and Insights Analyst - 18 month Secondment

• Join an innovative and dynamic omnichannel team with an inclusive culture
• Help shape the future of our content and digital tool experiences
• Strong opportunities for growth and career development in the role
  
  

What you’ll do

This role delivers critical reporting and insights to Customer Success and the broader organisation, enabling data-driven decisions that impact customer and team experience. It encompasses operational performance reporting, incentive program analysis, financial and workforce planning, and ad-hoc requests within an Agile framework, requiring strong cross-functional collaboration.

• Develop and launch new reports within an Agile framework.
• Collaborate with business leaders, project teams, and support teams to develop and maintain reports and dashboards.
• Analyse data from various sources to identify patterns, trends, and outliers.
• Understand and maintain Customer Success KPIs, ensuring reports are updated.
• Develop and deliver high-quality presentations to stakeholders, including board-level audiences.
  
  

What you’ll bring

• Proficient in developing data visualisations, reports, and dashboards using Power BI and BigQuery.
• Experienced in data modelling.
• Experienced working with large datasets in complex environments, identifying trends, and presenting outcomes.
• Able to research and provide timely data insights, expert advice, and recommendations.
• Knowledgeable and recently experienced in ETL processes.
  
  

What You’ll Experience

• Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.