Customer Support Agent - (Remote, Australia-Based)

Join us in shaping the future of recruitment!

Teamtailor is a fast-growing Employer Branding and ATS platform, used by 8,000+ companies and over 200,000 users across 90 countries.

Working at Teamtailor means joining an international tech company where you’ll have real impact, plenty of responsibility, and lots of fun along the way.

We’re proud of our diverse team and believe that different backgrounds, experiences, and perspectives make us stronger. There’s no one-size-fits-all here — just people who share our vision and want to make a difference.

Right now, we’re growing our Customer Support team and looking for an English speaking Support Agent based in Sydney, Australia.

About the Role:
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.

What You’ll Be Doing:
Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify, verify, and report bugs — and keep customers in the loop
Create helpful self-service content (FAQs, guides, etc.)
Build strong relationships by being proactive and genuinely helpful

What We’re Looking For:
You're fluent in English, written and spoken
You bring solid experience in customer support (bonus if it’s in SaaS)
You think analytically and enjoy learning new things
You’re a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others

What You’ll Get:
25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
A supportive, friendly team + fun social events
Your own starter kit — MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you!
Location
This is a remote role and must be based in Sydney, Australia.