Retail Assistants

We’re on the lookout for energetic Retail Assistants to join our busy WHSmith stores at Melbourne Airport!

• Access to great perks & staff discounts on our fabulous products!
• Free staff parking & an exciting airport location!
• Multiple permanent & casual opportunities available.

About WHSmith

WHSmith is an iconic British retailer with proud Australian operations, at the heart of travel retail, offering books, news, and travel essentials, designed for life on the move. Our diverse retail brands include WHSmith Retail, InMotion, Kids Stop and The Book Cellar, each dedicated to delivering exceptional customer experiences.

With over 230 years of heritage and stores in more than 30 countries, WHSmith is a trusted part of people’s journeys around the world. As a diverse group of over 12,000 passionate people, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

We are driven by our core values: Value our People, Drive for Results, Customer Focus, and Accountability. These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results. When you join WHSmith, you step into an exciting, fast paced and purpose driven retail environment with real opportunities to grow a career in a truly unique retail setting.

About the Role

As a Retail Assistant at WHSmith, you will be responsible for:

• Provide outstanding customer service with a friendly and helpful attitude.
• Processing purchases accurately and efficiently using the POS system.
• Replenishing stock, merchandise displays, and ensuing the store is clean and well presented.
• Assisting customers with product enquiries and offering recommendations.

The Successful Candidate

• Excellent communication and interpersonal skills.
• The ability to engage with customers in a friendly and professional manner.
• Prior experience in a fast paced retail environment.
• The ability to work independently and as part of a team.
• A strong work ethic and a willingness to learn and grow.
• Availability to work 1 weekend shift per week and early morning shifts or evening shifts throughout the week.

Why Join Us?

• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).

• Free staff parking in an exciting airport location!

• Generous employee discounts across a range of our products and with our retail partners through the Beny app.
• Work with a collaborative and fun team who are there to support you!

• Variety of shift times allowing for flexible work patterns.
• Constant opportunities for progression and development - potential to grow within the company!

We’re not just here for our customers’ journeys - we want to make every career journey better too! Apply now!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

• Please note, only shortlisted applicants will be contacted.