Salesforce Business Analyst

Due to growth our client, a federal government agency, is seeking a Senior Salesforce Business Analyst to join their team for a 12-month initial + 12-month extension contract based in Richmond or Geelong. Your role will be to provide business analysis, design, and agile collaboration skills to configure Salesforce solutions which improve the client through a better Participant experience and a more effective Scheme. You have an opportunity to really make a difference.

Your Role Will Be As Follows

• Liaise with business stakeholders to understand business requirements and provide technology consultancy.
• Map end-to-end processes whilst consulting with the Business and Tech side to support the program of work inc. gathering business requirements, assessment and options analysis
• Model the current and future state whilst engaging with business area to identify risks and opportunities.
• Think, visualise and demonstrate systems approach, dependencies and processes that is platform
• Represent Salesforce Business architecture in Quarterly business planning sessions.
• Liaise with Solution Architects and Enterprise Architects to ensure expected business outcomes are achieved.
• Enhance the business architecture based on the Agency goals and objectives.
• Apply architectural principles to business solutions.
• Work with Solution Designers and Functional Consultants to develop End to End solution designs in line with business requirements.
• Define the data and process requirements to meet the business requirements.
• Work with wider enterprise architecture teams to agree on recommended solution for business problem statements with particular focus on Salesforce CRM.
• Represent Salesforce Business Architecture in organisation wide strategic programs.
  
  

To apply for this opportunity, you will need the following:

• Be an Australian Citizen with Baseline Security Clearance o higher need only apply
• Bachelor of Science/Business in Information Technology or equivalent tertiary qualification is mandatory.
• At least 7 to 8 years of experience working in similar role in large scale Salesforce CRM implementations.
• Experience in large scale tech transformation projects, preferably with ERP implementations.
• Excellent listening, communication, and stakeholder management skills.
• Experience: o modelling business processes using a variety of tools and techniques.
• Working on cloud-based projects, including working with digital transformation teams,
• UX/CX designers, and assistant technology enabled (Accessibility Compliant) applications.
• Familiar with deployment in public and private government approved cloud and associated security considerations.
  
  

Advatageous To Have

• Experience working in both Agile and Structured delivery environments and exposure to Salesforce Service Cloud and Insurance Industries.
• TOGAF certified or equivalent IT architectural qualification.
• Experience working in both Agile and Structured delivery environments.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
  
  

For more information, please email liam at [email protected] for more information or hit the apply now button.