Business Performance Analyst

Business Performance Analyst

SNSW Grade: 7/8
Employment Type: Ongoing, Full-time
Location: Sydney, Parramatta or Gosford. Hybrid, 2 days a week in office.


This role sits within the Procurement and Assurance team in the Enterprise, Risk and Enablement Division.

About the team

Within Enterprise, Risk and Enablement Directorate, a cornerstone of centralised commercial services for SNSW, specialising in Procurement & Assurance, Contracts & Agreements, Asset Management, and Property, Facilities & Fleet.

The Procurement and Assurance Team directly manages all procurement activity below $1M and liaises with our customers and DCS Procurement for procurement exercises above $1M. The Contract Management & Service Agreement Team manages all commercial contracts and agreements including business unit and supplier relationship development, contract performance and risk management to achieve value for money and meet stakeholders' expectations and business objectives.

Your day-to-day

• Prepare regular management and dashboard reports and presentations to provide insight into programs, financials, risk, compliance and other performance areas to support decision making and inform progress against service delivery outcomes.
• Contribute to the development of reports and dashboards using My Procurement and Power BI, to support the evaluation and identification of improvement opportunities, inform better decision-making and drive cost optimisation.
• Monitor and prepare trend analysis, graphs and provide variance analysis to support the development of strategies and initiatives that deliver on organisational objectives.
• Analyse existing systems, applications and functions to ensure fit for purpose to support strategic objectives.
• Undertake qualitative and quantitative research to identify trends and assist in determining business priorities to support the delivery of organisational and government priorities.
• Develop and maintain customer and stakeholder relationships and partnerships through effective, advice, communication, negotiation and issues management recommending and implementing ways to improve performance and the efficiency and reliability of products and services to ensure deliverables and business objectives are met and a positive customer experience.
• Undertake projects and corporate initiatives liaising with clients to ensure requirements are discussed and best practice techniques are utilised to ensure requirements and standards are met on time and to the expected standard.
• Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities.
• Monitoring, analysing, and reporting on performance and service delivery to support the remediation of strategic and operational issues and ensure delivery in line with contractual obligations and performance metrics.
• Maintain and update procurement and contract records and generate reports on contract activity to meet organisational compliance requirements.

To be successful in this role you will demonstrate:

• Government, Procurement and/or Contract management Experience Desirable.
• Demonstrated experience with Microsoft Office suite, power Apps and BI.
• Good level of conceptual, analytical and problem-solving skills with the ability to identify and highlight key issues.
• Understanding of ICT services and software management.
• Drive to achieve cost savings and efficiencies for the business.
• Well-developed written communication and interpersonal skills, including the preparation of data driven executive presentations and requirements documents.
• Ability to liaise, consult and negotiate with a range of stakeholders.
• Proven ability to plan, prioritise and organise workloads to agreed timeframes.

Salary Grade 7/8, with the base salary for this role starting at 105,986 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 14th July at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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