Service Designer

12 month contract with option for another 12

Location in any Australian Capital city

Australian Citizen with ability to obtain Baseline Security clearance

As a very experienced Service Designer, you will be accountable, under broad direction, to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of this very well-known Federal Government organisation. You will take on team leadership responsibilities and will have authority and responsibility to resolve issues and risks across wide-ranging activities.

The role will see you:

• Provide leadership, control, planning, resource management, performance management and decision making for the team.
• Manage key internal and external stakeholder relationships and often represent and negotiate to advance the Departments interests across a range of forums.
• Conduct qualitative and quantitative research.
• Maintain comprehensive documentation of the current state service through design and research, identifying current participant and staff experience and business processes.
• Maintain process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of all through work processes.
• Facilitate design-thinking sessions with service users, designing and testing future experiences.
• Overseeing end-to-end service experiences, ensuring changes are based on everyone’s needs and are consistent for all users across different touchpoints

You will bring to the role:

• Australian Citizenship and ability to gain Baseline Security Clearance
• Proficiency in conducting qualitative and quantitative research to gather user insights, particularly from diverse and vulnerable populations.
• Excellent verbal and written communication skills to articulate design ideas and concepts to stakeholders and team members.
• Ability to create prototypes and mock-ups to visualise service concepts and improvements, specifically within the Figma Design tool.
• Familiarity with design thinking methodologies and tools, with a focus on iterative improvement and user feedback.
• Strong problem-solving skills to address complex service design challenges within the constraints of existing schemes.

The role is initially offered on a 12-month contract with a possible 12-month extension. Working arrangements are hybrid, requiring 3 days per week in the office.

Balance Consulting Services is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role.

To apply for this role, please forward your resume to Marilyn Lennon