Accessibility Community Education Program Advisor

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About The Role

The Accessibility Community Education Program Advisor is positioned within the Operations group and is responsible for leading the development and delivery of a community education program that promote accessibility and inclusion across V/Line’s regional transport network.

You will work closely with community groups and stakeholders to raise awareness, increase passenger confidence, and support a more inclusive and accessible public transport experience for all Victorians.

Key accountabilities include:

• Lead the development and delivery of a tailored community education program that promotes accessibility and encourages the use of V/Line services across diverse groups.
• Engage with people with disabilities, senior groups, school-aged children, and culturally and linguistically diverse communities to build skills and confidence in using public transport.
• Develop and maintain strong partnerships with local councils, community organisations, disability service providers, and key internal stakeholders to meet community needs.
• Collaborate with V/Line’s Accessibility Reference Group, Department of Transport and Planning, and other partners to align and enhance program impact.
• Gather and analyse community feedback to continuously improve the education program.
• Plan and deliver inclusive communication campaigns to raise awareness and understanding of V/Line services.
  
  
  

About You

You bring empathy, patience, and excellent communication skills to your work, fostering collaboration and trust with diverse communities and stakeholders. With experience in disability, accessibility, or community engagement roles, you are committed to accessibility and delivering outcomes that make a real difference.

Our ideal candidate will possess the following:

• Experience working in disability, accessibility, or community engagement roles, with a strong understanding of accessibility standards and inclusive practices that respect diverse lived experiences.
• Skilled in designing and delivering training programs, engagement initiatives and events.
• Demonstrated project coordination or management skills, with a strategic approach and the ability to anticipate community needs and emerging trends.
• Confident communicator with the ability to develop inclusive messaging and foster collaborative relationships with stakeholders, community groups, government agencies, and service providers.
• Familiarity with V/Line, regional Victoria, or the broader public transport network is highly regarded.
• Tertiary qualifications in Disability, Education, Learning and Development, or a related field (desirable).
• Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
  
  
  

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
  
  
  

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close: Monday, July 21st, at 5:00 PM.