Customer Service Officer
MEGT (Australia) Ltd
Date: 1 day ago
City: Melbourne, Victoria
Contract type: Full time
About MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.
The MEGT Difference
Benefits
We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:
Based in Altona North, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers!
As a Customer Service Officer, you’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.
About You
You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re adaptable, confident handling enquiries, juggling priorities, and exceeding service standards:
The MEGT Commitment
At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.
How To Apply
Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.
If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.
The MEGT Difference
Benefits
We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:
- 14 weeks paid parental leave
- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years
Based in Altona North, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers!
As a Customer Service Officer, you’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.
About You
You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re adaptable, confident handling enquiries, juggling priorities, and exceeding service standards:
- Demonstrated ability to foster positive relationships with various stakeholders
- Excellent oral and written communication skills
- Confidence in dealing with enquiries face to face and managing competing priorities
- Proven experience in exceeding customer service standards
- High computer literacy
- Efficiency working autonomously
The MEGT Commitment
At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.
How To Apply
Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.
If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
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