*Packaged App Development Team Lead*
Accenture Australia
Date: 6 hours ago
City: Melbourne, Victoria
Contract type: Full time
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com
The Application Maintenance Lead will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability, performance, and availability, while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:
Team Leadership & Management:
Lead, mentor, and manage a team of application maintenance engineers.
Foster a collaborative and high-performance team environment.
Conduct regular performance reviews and provide constructive feedback.
Application Maintenance & Support:
Oversee the maintenance and support of telecom applications, ensuring high availability and reliability.
Manage incident response, problem resolution, and change management processes.
Develop and enforce best practices for application monitoring, maintenance, and support.
Operational Excellence:
Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.
Continuously improve support processes and procedures to enhance service delivery.
Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
Technical Expertise:
Provide technical leadership and guidance to the team on complex issues and projects.
Stay updated with the latest technologies and industry trends in telecommunications.
Ensure compliance with industry standards and regulatory requirements.
Customer Focus:
Act as the primary point of contact for application-related issues and escalations.
Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.
Provide regular updates and reports to stakeholders on application performance and issues.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced degree preferred.
Experience:
Minimum of 7-10 years of experience in application maintenance and support within the telecommunications industry.
Proven experience in a leadership or management role.
Strong technical background with expertise in telecom applications and systems.
Skills:
Excellent leadership and team management skills.
Strong problem-solving and analytical abilities.
Proficient in application monitoring tools and techniques.
Knowledge of ITIL or similar service management frameworks.
Excellent communication and interpersonal skills.
Required Skills Adobe Experience Manager with 7+ years of experience.
Certifications:
Relevant certifications such as ITIL, PMP, or specific telecom certifications are a plus.
Key Competencies:
Leadership: Ability to inspire and lead a team towards achieving common goals.
Technical Proficiency: Deep understanding of telecom applications and their maintenance requirements.
Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.
Communication: Strong ability to communicate technical information to non-technical stakeholders.
Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.
Equal Employment Opportunity Statement for Australia and New Zealand:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com
The Application Maintenance Lead will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability, performance, and availability, while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
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