Client Coordinator - Community Services & Wellbeing Melbourne, Victoria

• Join an established provider of Community Aged Care Services
• Make a real difference in the lives of older people
• $72,100 per annum + generous salary packaging to boost your take-home pay
  
  

Want to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the rewards of making a difference in older people’s lives by showing compassion and providing high quality, safe care.

The opportunity

We are seeking a highly motivated and enthusiastic Client Coordinator to join our dynamic Community Services Team. You will play a key role in our well-established Home Care Team, supporting the delivery of optimal care and services to consumers living independently in the community.

Client Coordinators are the first point of contact for our valued current and potential consumers. This is a fast-paced, customer-focused role responsible for coordinating all aspects of in-home support—from initial enquiry through to service scheduling and rostering—under the direction of Case Managers.

This position operates on a rotating roster between 7:00am and 5:00pm, Monday to Friday. The role is based at our Moubray Street, Melbourne office, with work-from-home flexibility available.

Key Responsibilities

• Manage all referrals and enquiries for Community Services and Independent Living
• Coordinate and follow up on all incoming service calls from consumers
• Coordinate in-home support (both Royal Freemasons and vendor services) under Case Manager guidance and within approved budgets
• Conduct monthly phone reviews with consumers as directed by Case Managers
• Roster services for clients, ensuring key performance indicators (KPIs) are met
• Maintain accurate and up-to-date client records, including rosters, progress notes, referrals and enquiries
• Monitor the My Aged Care (MAC) portal regularly to ensure timely response to new referrals
• Reconcile invoices and perform data entry to support the generation of monthly activity statements within KPI timeframes
• Maintain effective communication within the team and with key internal and external stakeholders
  
  

Qualifications, Knowledge And Requirements Required For The Role

• Certificate-level qualification in Community Aged Care or a related field
• Minimum of 2 years’ experience in community services or the aged care sector
• Experience in scheduling or rostering
• Proficiency in Microsoft Office and familiarity with client management/rostering software
• Excellent interpersonal skills and the ability to build strong, positive relationships
• Willingness and availability to participate in the on-call roster (one week per month)
  
  

Other Requirements

A current, full drivers licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence (e.g. wearing glasses).

It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.

All aged care workers re encouraged to be vaccinated against Covid-19 (3 vaccines) and receive the Flu-Vaccine. All successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

How To Apply

If you are passionate about providing excellent service and want to be part of a caring and collaborative team, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.