Service Desk Analyst

What is in it for you?

· 12-month contract with opportunity for extension

· Join a supportive, high-performing IT operations team

· Work with modern tools and enterprise service platforms

· Exposure to a variety of technologies including Microsoft 365, ServiceNow, and remote access systems



What we need from you / What our client requires

· Minimum 2 years of experience in a service desk or IT support role supporting Level 1 or Level 2

· Familiarity with Microsoft Windows, Office 365, and common enterprise software

· Ability to diagnose and resolve hardware, software, and basic networking issues

· Experience working with IT service management tools e.g. ServiceNow, Jira Service Desk



We are seeking a Service Desk Analyst to support our client's enterprise IT environment and act as a first point of contact for technical support issues across the business.



In this role, you'll troubleshoot incidents, respond to service requests, and provide timely, customer-focused support. You'll also contribute to continuous improvement efforts, help maintain service documentation, and ensure issues are resolved or escalated appropriately within SLA timeframes.



Key Requirements

· Provide first-level support for incidents and service requests via phone, email, and ticketing system

· Troubleshoot hardware, software, and connectivity issues in a timely and professional manner

· Escalate unresolved problems to higher-level support teams while maintaining ownership and communication

· Support the setup and deployment of devices, user accounts, and system access

· Maintain accurate records in the ITSM system and contribute to internal knowledge bases

· Ensure adherence to IT policies, security protocols, and service desk procedures

· Work closely with internal users to ensure a positive support experience and minimal disruption



Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR [email protected]



Joining Akkodis as a Consultant

· Weekly Pay

· No payrolling processing fees

· Upskilling opportunities and training discounts

· Consultant gatherings events

· Akkodis SME meet ups/information sessions

· EAP Support Program

· Dedicated Account Management Support Team



Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.



"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"