Senior Process Expert
Westpac Group
Date: 10 hours ago
City: Parramatta, New South Wales
Contract type: Full time
Job Description
Create your best future and join Westpac as a Senior Process Expert.
What’s the role?
In this Parramatta based role, you’ll be is responsible for driving the completion of process reviews and impact assessments across Cash & Transactional Banking Operations (CTBO) to ensure clarity on existing processes, supporting transformation initiatives under UNITE. The role involves identifying current process documentation gaps and pain points, ensuring all artifacts, including standard operating procedures and process maps, are updated to accurately reflect the processes. Additionally, the role will assist in ensuring that future state processes are adequately assessed and documented in line with guiding principles.
What do I need?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
Create your best future and join Westpac as a Senior Process Expert.
What’s the role?
In this Parramatta based role, you’ll be is responsible for driving the completion of process reviews and impact assessments across Cash & Transactional Banking Operations (CTBO) to ensure clarity on existing processes, supporting transformation initiatives under UNITE. The role involves identifying current process documentation gaps and pain points, ensuring all artifacts, including standard operating procedures and process maps, are updated to accurately reflect the processes. Additionally, the role will assist in ensuring that future state processes are adequately assessed and documented in line with guiding principles.
What do I need?
- You know your way around process mapping tools like Microsoft Visio.
- You’ve got a knack for writing clear, useful documentation.
- You think in systems and love solving problems.
- You’re all about the customer—always asking, “How can we make this better for them?”
- You’ve played in Agile teams and maybe even used Confluence or JIRA.
- You’re a natural communicator who can wrangle stakeholders with ease.
- You’re curious, adaptable, and not afraid to challenge the status quo.
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
See more jobs in Parramatta, New South Wales