Service Sales Specialist – On Demand Services (ODS)

Job Description Summary

As a Service Sales Specialist – On Demand Services (ODS), you will be a key member of the Commercial Team, responsible for managing On Demand Service (ODS) opportunities. You’ll ensure a seamless and customer-centric experience by collaborating across business functions and applying Consultative Selling techniques—identifying customer challenges, uncovering needs, and delivering tailored solutions that bridge the gap between their current state and desired outcomes.

You’ll work closely with cross-functional teams to gain a Wall-to-Wall (W2W) view of the customer environment, enabling aligned and strategic service delivery

Job Description

Key Responsibilities:

• Manage and quote On Demand Service (ODS) requests from initial qualification through to billing.
• Apply Consultative Selling methodology to uncover customer pain points, understand desired outcomes, and position solutions that deliver measurable value.
• Collaborate across the business, including Sales Account Managers, Service Sales, Field Engineers, Service Delivery Managers, and Project Managers to coordinate and deliver customer solutions.
• Prepare and manage relocation quotations in partnership with Installation and Service Delivery Managers.
• Maximize revenue and service capture while enhancing customer satisfaction through ODS engagements.
• Achieve performance targets across ODS and other commercial metrics.
• Build and maintain strong customer relationships within your assigned territory.
• Ensure professional and proactive engagement aligned with commercial processes to maintain high customer satisfaction.
• Maintain accurate customer profiles, account records, and interactions using GEHC’s CRM tools.
• Review and manage the sales funnel regularly to ensure accurate forecasting, identify pipeline gaps, and drive proactive actions to progress opportunities.
• Ensure data integrity by updating systems and resolving discrepancies.
• Identify and implement process improvements to drive operational efficiency.
• Generate and share qualified leads with relevant teams.
• Support promotional campaigns and initiatives aligned with company programs.
• Take ownership of customer queries and ensure timely resolution.
• Comply with company policies and quality standards.
  
  

Quality & Compliance Objectives

• Understand and adhere to GE HealthCare’s Quality Manual, Management System, Policies, and applicable regulations.
• Complete all required Quality & Compliance training within designated timelines.
• Report and address any quality or compliance concerns promptly.
• Ensure accuracy and integrity of order and configuration data at entry point.
• Continuously improve related processes and documentation to support standardization and simplification.
  
  

Qualifications & Skills

• Minimum 2 years of experience in administration and customer service
• Customer Centric Communication – Ability to build trust and rapport through clear, empathetic communication focused on solving customer problems
• Consultative Selling (e.g., Gap Selling) – Skilled in identifying customer pain points, uncovering needs, and delivering tailored service solutions
• CRM Discipline (e.g., Salesforce) – Experience managing opportunities, updating pipeline stages, and maintaining accurate forecasts within CRM systems
• Time Management & Prioritisation – Capable of handling multiple priorities and deadlines, especially during peak periods (EOQ/EOY), without compromising quality
• Quote Accuracy & Process Compliance – Proven ability to generate accurate, timely quotes while adhering to pricing and approval processes
• Problem Solving & Escalation Handling – Proactive in resolving customer issues and escalating appropriately to ensure timely resolution
• Follow-Through & Accountability – Strong ownership mindset with a commitment to end-to-end task completion and customer satisfaction
• Commercial Awareness – Understanding of revenue, margin, and financial impact when making customer-facing or pricing decisions
• Cross-Functional Collaboration – Experience working across business functions (e.g., Service Delivery, Sales, Operations) to align efforts and achieve customer goals
• Microsoft Office Proficiency – Strong working knowledge of MS Outlook, Excel, Word, and PowerPoint for communication, reporting, and presentations.
• Tele sales Experience – Proven ability to engage customers over the phone, identify needs, present solutions, and drive sales in a remote or call-based environment.
• Familiarity with the marketplace – Healthcare or technical sales experience is highly desirable
• CRM Platform Experience – Experience with Salesforce (SFDC), SMAX, or similar platforms is highly advantageous
  
  

Additional Job Description

Additional Information

Compensation Grade

PB2

Relocation Assistance Provided: No