Application Support Analyst

• Full time ongoing role

• Hybrid work model (work some days from home and some days in office)

• Friendly and supportive team

Who are we?  

UNSW College is a values-based organisation committed to student success and opening worlds of possibilities for learning. We believe that educating with heart is the key to unlocking everyone’s potential.  

At UNSW College, we work collaboratively to drive innovation and excellence in our teaching and learning, in our governance and operations and, most importantly, to build the community we believe is essential to enrich our students’ experience.  

The opportunity

Step into a role where your expertise keeps the heartbeat of UNSW College running strong. As an Application Support Analyst, you’ll be at the forefront of managing and optimizing the systems that drive our daily operations and support our strategic priorities. This is your chance to work with mission-critical applications that underpin the efficiency and success of our business units.

In this exciting position, you’ll ensure our systems not only perform at their best but also evolve to meet the changing needs of the College. You’ll collaborate with passionate teams, solve complex challenges, and play a key role in shaping the future of our digital infrastructure. If you're ready to make a meaningful difference and thrive in a fast-paced, purpose-driven environment, we want to hear from you.

Key responsibilities will include but not be limited to:  

• Provide professional support service to System users

• Review and track requests for system enhancements

• Report defects to the system supplier and monitor defect resolution processes

• Undertake programming tasks using MS technologies

• Perform testing of assigned systems, which includes testing new versions, enhancements or bug fixes prior to release to production

• Manage relationships with key vendors and service providers to align application functionality with business processes and needs

The successful applicant will have (but not limited to):  

 • Strong experience in T-SQL and Azure SQL Database development and optimization.

• Proven experience in troubleshooting and providing BAU (Business-As-Usual) support for Azure Integration Services (e.g., Logic Apps, Data Factory, Function Apps, Service Bus)

• Demonstrated high level interpersonal, written and verbal communication skills.

• Demonstrated commitment to customer service principles and the ability to be flexible and to anticipate and be responsive to client needs.

• Experience in working in the education sector is desirable 

How can we benefit you?  

Prime Location – Our open-plan offices in the heart of Kingsford are modern, bright, and filled with natural light, complemented by lush, vibrant plants. We're just a 15-minute tram ride from Central Station, with excellent dining options nearby. 

Celebrating Our People – We host numerous events throughout the year to celebrate milestones, special occasions, and achievements. 

Additional Leave – We offer 3 gifted (paid) days of leave for the end of the year. 

Opportunities for Growth – As we rapidly expand, we're seeking the right people to grow with us.  

Professional Development – Employees can access 50% tuition fees discount at UNSW Sydney (conditions apply). If the further education course you are doing is relevant to your role, we can provide financial assistance of up to 50% 

Discounted Memberships – we offer Fitness Passport, giving you heavily discounted gym memberships 

A position description is available in the link below.

To apply, follow the prompts below. Applications close Sunday 20th July

 To be considered for this position, please provide the following:  

• A CV detailing your qualifications and experience.  

• A Cover letter briefly addressing the selection criteria.  

Questions? [email protected]