Broker Experience Specialist

3 Month Contract

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

As a Broker Experience Specialist you will assist with the growth and retention of AMP's retail suite of mortgage products via the provision of a range of support services to Business Development Managers, and by developing and maintaining relationships with mortgage brokers. Where possible, this role looks to improve the mortgage broker and customer experience by resolving a query at first point of contact.

You'll make an impact by:

• Handling a large number of calls per day in line with our service level requirements
• Promoting first point resolution for Broker enquiries from CC, BDM's and proactively manage the new business pipeline to maximise opportunities and conversion of mortgage applications.
• Managing and facilitating outcomes to Business Development Manager and Broker queries via phones and proactive management of inboxes, prioritisation of tasks and follow through.
• Supporting and delivering appropriate product and systems training for mortgage brokers through contact points to uplift broker capability and self service
• Ongoing identification of opportunities to reactively and proactively improve the broker experience, and implementation to further drive improved advocacy
• Liaising with bank operations, credit and other departments to drive new and additional business completion
• Liaising with FMS, mortgage brokers and customer solicitors/conveyancers on special conditions and outstanding settlement matters
• Assisting with broker and adviser complaint management and resolution
• Assisting with accreditation onboarding and maintenance for Mortgage and deposit Brokers and Advisers

What you will bring to the team

• 2-3 years experience in financial services, with a mixture of Home Lending and/ or Contact Centre roles
• A solid understanding of the home loan application and approval process
• Ability to work independently as well across cross functional teams
• Strong interpersonal skills and experience in working with both internal and external customers
• Tertiary qualification or other related qualification preferred

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.