Senior Software Engineer (12-month FTC)

Job Summary:
JOB DESCRIPTION – SENIOR SOFTWARE ENGINEER
Location: APAC
Division: Festivals & GA (Universe)
Line Manager: Technical Lead, Engineering - Universe
Contract Terms: 12-month Fixed Term Contract, Full-Time, 40 hours per week

THE SHORT OF IT

We're looking for a Senior Software Engineer to join our team and help accelerate our velocity as we work to build the most exciting, performant, and versatile self-serve ticketing platform in the business.

As a Senior Software Engineer, you'll work with a collaborative engineering team in a supportive, people-centric culture with a close-knit engineering lead team that works together to design, plan, architect, and build our exciting future.

You'll apply technical skills and work collaboratively with a team of other talented developers, Product Managers and Designers to craft high-quality functionality and features.

You’ll work proactively with a high degree of autonomy to achieve team objectives inline with our long-term technical vision and business strategy. Often working without detailed oversight, you’ll build trust within your team and the wider business by approaching problems with both pragmatism and ingenuity.

You'll work with exciting technologies like NextJS, TypeScript, Kafka, and Go as we modernize our tech stacks to support an ambitious vision for the business. You'll collaborate on challenging scaling problems and apply pragmatism and ingenuity to find innovative and unique solutions.


THE TEAM

Universe is a leader in online ticketing for events, from intimate music venues to massive immersive experiences. We're growing rapidly as we support innovative concepts for experiences with renowned artists and attractions like Disney, BBC Earth, and BTS. Our highly scalable ticketing platform solves complex technical, product, and design challenges while operating in over 15 countries. We power virtual concerts for Dua Lipa, distributed drive-in events for Garth Brooks, electronic music festivals across North America, long-running immersive experiences like Disney Interactive, and stadium-filling sporting events.

Acquired by Ticketmaster in 2015, our growth has accelerated while maintaining our independence. With a global engineering team over 40 strong, Universe operates with our own roadmap and modern tech stack (including NextJS, TypeScript, Node, Kafka, Kubernetes, and Go) backed by the resources of a Fortune 500 company. We're challenging ourselves to ship iteratively and quickly while scaling globally, building the most powerful and versatile ticketing platform in the world through collaborative, data-driven development. And yes, free concert tickets are a fantastic perk!


THE JOB

As a Senior Software Engineer at Universe, you'll apply your technical passion to build the most powerful and versatile ticketing platform in the world. In this deeply technical role, you'll contribute to crafting reliable, scalable solutions for complex challenges as we modernize our tech stack from Rails to Node.js and Next.js. You'll deliver exceptional code while growing as a technical contributor through code reviews, pairing sessions, and collaborative knowledge exchange.

Our clients — including world-famous artists and sought-after events, depend on Universe to provide a stable, high-performance platform that handles unpredictable demand and large traffic volumes. You'll architect solutions and write code in exciting technologies like NextJS, TypeScript, Kafka, and Go, shipping frequently through continuous deployment. Most new hires deploy code within their first two weeks, some within their first two days! Working with talented developers, designers, and product managers, you'll apply your entrepreneurial mindset and deep technical expertise to ensure we're building the right software in the best way possible—iteratively, quickly, and at global scale.

TECH STACK

Universe is undergoing an exciting transformation as our platform tackles increasingly challenging opportunities at a global scale. We're adopting contract-driven development and service-centric architecture as we upgrade our legacy Ruby on Rails systems with more scalable, performant, and purpose-built replacements powered by modern technologies.

You'll work with our cutting-edge stack, including TypeScript, JavaScript, Go, and Ruby, using powerful tools like NextJS, Node, Kafka, Postgres, GRPC, MongoDB, GraphQL, and Kubernetes. Our observability tooling provides exceptional insights, empowering you to make data-driven engineering decisions while solving fascinating scaling challenges.

We embrace continuous deployment and ship iteratively with speed. You'll help us build a reliable platform that scales effortlessly to meet spiky, unpredictable demand while delivering lightning-fast experiences to customers worldwide. As part of our modernization journey from Rails to Node.js and beyond, you'll apply innovative thinking to create elegant solutions that work globally.


WHAT YOU WILL BE DOING

• Writing new pages and components with NextJS and React, powered by a mix of SSR, REST, and GraphQL.

• Designing and architecting detailed protobufs to empower efficient development of new services and tools through contract-driven development.

• Driving quality and performance across the organization, including leading best practice adoption, through your advocacy for observability, load testing, and metric collection.

• Helping to pragmatically maintain our legacy and core systems while keeping an eye towards the future.

• Maintaining a positive, productive, and healthy environment on your team.

• Working closely with Product Managers and Designers to find the best solutions.

• Pair-programming with talented developers.

• Providing mentorship and support to other developers.

• Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky bug, or coming up with a new interesting feature.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.


WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of experience working with productive software engineering teams and writing high-quality software.

• Experience with full-stack programming across multiple languages and modern tech stacks.

• Strong communication skills for effective asynchronous collaboration.

• An independent, entrepreneurial mindset with the ability to work autonomously and approach problems with both pragmatism and creativity.

• Apply empathy and passion to feedback, pairing, and code reviews while maintaining our high technical bar.

• Contributing to architectural decisions in a distributed environment.

• Comfort with rapid iteration and continuous deployment in a global, scalable platform.

• Experience with any of the following technologies is a bonus: TypeScript, NextJS, Node, Go, Rust, Kafka, Grafana, GraphQL, MongoDB, Elixir, Postgres.

• Familiarity with DevOps and CI/CD tools such as Docker, Kubernetes, GitHub Actions, or Argo CD.

YOU (BEHAVIOURAL SKILLS)

• Passion – A love for your craft that drives you to create elegant, high-quality solutions while helping us build the most powerful ticketing platform in the world.

• Collaborative – Ability to work effectively across our global, distributed team by fostering respectful collaboration and openly sharing knowledge. You take time to understand different perspectives and recognize others' contributions while building bridges between our North American, European, and APAC operations.

• Continuous Growth – A forever student who thrives in our fast-paced environment, eager to learn and grow with our modern tech stack while helping others develop their skills through mentorship.

• Innovative Problem Solving – Approaching complex scaling challenges with both pragmatism and creativity, generating new ideas and finding elegant solutions that work worldwide. You remain open to alternative approaches and see all sides of an issue while managing problems effectively.

• Self-Directed Organization – Are able to manage competing priorities in an asynchronous environment while maintaining high standards. You thrive with significant autonomy and can effectively coordinate across time zones while helping improve innovative communication practices for our global team.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.


#Mosh