Store Manager

Passionate about coffee and food? We're seeking an energetic Store Manager to lead our hospitality team at dual-site Cafe at GCUH Hospital called ‘Doctor’s Orders’ in Southport and to deliver outstanding service every day!

• Maternity leave contract (Fulltime, Monday to Friday)

• Lead a passionate team in a fast-paced, customer-focused café environment.

• Access to generous discounts on our products and with our retail partners

About Food by WHSmith

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus, and Accountability. These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results.

At Food by WHSmith, we believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

About the Role

As a Store Manager you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars, alongside a passion for all things coffee!

This is a full-time position offering consistent weekday hours (Monday to Friday, 5am – 1pm), with occasional flexibility required to support the needs of the business during peak periods.

Your responsibilities will include:

• Oversee all aspects of daily café operations, including staff management, stock control, and customer service.

• Open and close the store as required, following company process.

• Manage cash handling procedures, including secure counting and reconciliation during opening and closing shifts.

• Lead, manage, and motivate the store team to achieve performance targets and deliver exceptional customer service.

• Recruit, onboard, and train new team members, ensuring they are well-versed in store processes and procedures.

• Ensure a clean, safe, and welcoming café environment that reflects our brand values.

• Oversee administrative tasks, including rostering, to ensure efficient store operations.

• Regularly report store performance, operational issues, and feedback to the Area Manager.

• Communicate effectively with team members to ensure alignment with store goals and expectations.

• Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.

• Adhere to workplace health and safety guidelines, promoting best practices across the team.

The Ideal Candidate

The ideal candidate will be a natural leader with a friendly and approachable personality. You will demonstrate the following qualities:

• Minimum 2-3 years of experience in a management or supervisory role within a fast paced café or fast food restaurant environment.

• Completion of a Food Safety Supervisor course accredited in QLD.

• Demonstrated ability to implement and monitor food safety plans (HACCP).

• Experienced in rostering and having a strong understanding of the Fast Food Industry Award (2020).

• Experience in catering would be advantageous.

• Strong leadership and people management skills.

• Experience in managing stock levels, ordering supplies, and conducting regular stocktakes.

• Exceptional communication and organisational abilities.

• Strong focus on delivering high-quality service in a sensitive and diverse environment like a hospital.

• Ability to generate and interpret sales, labour, and inventory reports.

• Flexibility to work across weekdays, weekends, and peak trading periods.

Why Join Us?

• Fun, inclusive, and supportive team culture.

• Competent and supportive team on-site

• Be part of a local café that values quality and community.

• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).

• Opportunity to grow and develop hospitality leadership skills, and potential for permanency post contract end (TBC).

• Generous employee discounts across a range of our products and retail partners through our Beny app.

If this sounds like you, APPLY NOW and take the first step towards an exciting new career with WHSmith Australia!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

• Please note, only shortlisted applicants will be contacted.