Membership & Policy Administrator

• Join a leading national voice driving change on poverty and inequality
• Fast-paced administration and coordination role with scope to grow
• Hybrid work model | Full-time role based in Sydney

The Organisation

The Australian Council of Social Service (ACOSS) is the peak national body for community and social services and a leading advocate for people affected by poverty and inequality. With more than 300 organisational members – from major charities to small not-for-profits across metro, regional and remote Australia – ACOSS is a powerful voice for change.

Through policy and research, public advocacy and campaigning, ACOSS and its members work closely with government, the media and key stakeholders to tackle poverty and inequalities and support people directly affected to be at the centre of policy debates.

Benefits & Culture

• Supportive, collaborative and inclusive small team culture
• Nationally recognised peak body with strong values and purpose
• Learning and development encouraged
• Opportunity to contribute to meaningful social impact
• Additional leave and above-award conditions under ACOSS’s enterprise agreement

The Role

This newly available position plays a vital role in ensuring smooth coordination of ACOSS’s membership operations and political engagement activities. Reporting to the Director of Development and Operations and working closely with the Manager of Parliamentary Engagement, the role combines administration, project coordination, stakeholder communication, and CRM management.

You will act as a key administrative hub across two focus areas: supporting ACOSS’s broad and engaged membership base and assisting with the coordination of meetings with ministers, other members of parliament and senators and departmental secretaries.

Key areas of responsibility include:

• Managing the ACOSS member inbox, processing applications, renewals and queries
• Supporting the membership survey and assisting in drafting board reports
• Overseeing the CRM (CiviCRM), inputting and managing stakeholder records and data integrity
• Contributing to general organisational administration and support as required
• Managing parliamentary and departmental engagement and tracking this engagement using Advoc8

Skills Required

You are an experienced and organised administrator with a warm, people-focused approach and a genuine interest in social impact. You’ll have a background in coordination or administrative roles, ideally in the not-for-profit, community, political or membership-based sectors, and will be comfortable managing competing priorities in a fast-paced environment.

You’ll bring excellent communication skills, be confident working across internal teams and external stakeholders, and have the initiative to take ownership of a busy and varied workload. Strong digital literacy and CRM experience will be highly regarded, as will a natural ability to manage process, detail and data with care and accuracy.

Additional qualities that will support your success include:

• A calm and positive attitude when dealing with change, shifting priorities or tight timelines
• Confidence in managing stakeholder enquiries with professionalism and warmth
• A proactive approach to problem solving and improving systems
• Experience coordinating logistics and diary management (ideally including high-level meetings)

Candidates with an understanding of the community sector or ACOSS’s mission, and/or lived experience of poverty or inequality are strongly encouraged to apply.

ACOSS actively encourages applicants from diverse backgrounds, including First Nations people, culturally and linguistically diverse people, people with disability and people with lived experience of poverty and inequality.

If you’re a people-focused administration coordinator who wants to support a national organisation representing people affected by poverty and inequality, we would love to hear from you. Please submit your resume and a cover letter responding to the skills required quoting ref #1357854 Alternatively, for a confidential discussion, please contact Hayley Martin on 02 8243 0570.

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.